Carbon Health reposted this
#AI in healthcare is not just for doctors, it helps ops leaders reduce administrative burden as well. At Carbon Health we utilize LLMs to - summarize phone calls, categorize them and identify those with visit intent or requiring clinical follow up - we surface these reports (as well as raw transcripts + audio) to leads to help coach frontline teams and follow up with patients as appropriate This technology helps us do something we couldn't do before; measure what % of patients are calling who intend to visit, and how often that intent turns into an actual visit. We also use this as a signal (among other things) to increase or decrease staffing at a clinic in response to patient demand Almost 50k phone conversations were summarized + categorized in the last 30 days utilizing AI. Without it, ops and clinical leaders would have to read or listen to hundreds of hours of calls each month. To find out if the Carbon Health EHR is right for your practice, sign up here: https://lnkd.in/gZGzGPsH #ai #gpt4 #llm #digitalhealth #urgentcare
Nélio Macombo
6mo
Irzelindo Salvador check this piece of insight about using LLMs on Health Tech, you will be amazed :)
Product Operations Manager @ Jisr
6mo- would be great if you also include feedback and complaint surveys to send through different channels ( sms, whatsapp, email) - Integrated with CRM - Gather the responses to reports with numbers NPS, CSAT and CES - After time it could also provide data about which branch and which division in which season was the most crucial one with more complaints for example