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CapMetro

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The CIS team dedicates most of their time to street outreach and working with clients, but they also help train internal staff on Mental Health First Aid. They help our frontline teams understand their role and what they can do if someone is experiencing a mental health crisis. “We found it’s pretty useful as a de-escalation technique,” said Holly Winge. “It also equips staff with mental health knowledge, identifies misconceptions and what type of help is out there. It helps to lower the barrier for understanding what mental health struggles look like.” For the Operations teams, they’ve found it useful to have added tools to address challenges they may come across in their day-to-days, and to know more about the Community Intervention Specialist team if they ever come across an individual who may need them. “It allows us to identify different challenges people might be going through, and also gives us the skills to address those challenges in our work,” said Jacob Levy, a bus service inspector for CapMetro. “I think mental health first aid really gave us a solid foundation, and we know we can reach out to our peers with more confidence for assistance regarding things that we see in our system. It also really gave us, a more holistic view on the challenges that we’re addressing.” Learn more about the team at the Waypoint Blog: bit.ly/3yIMPxl #publicsafety #capmetro #community #communityoutreach

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