The marketing industry is in a state of flux – That's the one thing that CMOs, heads of marketing, and agency leaders actively building brands, overseeing market research, analysing data for campaign design and execution, and driving ROAS and the bottom lines up the hill agree on.
However, there are some changes within the flux that haven’t quite gone down well and are causing a bit of acid reflux: The phase-out of third-party cookies, stricter GDPR and CCPA privacy regulations, dynamic pricing models, immersive experiences, and customer service chatbots.
On a more positive note, there are other changes within this flux that have been digested well by the industry: The shift to digital platforms, e-commerce and social commerce, and the way the world consumes information, is influenced by people, and finds entertainment have completely redefined the way brands and marketers alike understand consumer behaviour, engagements, emotions, loyalty, and path to purchase.
This brings up the real question: Are marketers keeping up with the flux within the industry?
Accenture Song's Kristine Lasam, MCH Global's Saheba Sodhi, 6thStreet.com's Hitesh Malhotra, and KROHNE's Jonathan Hirasawa Ashton speak to Campaign Middle East editor, Anup Oommen.
Read the full story here.
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