Caitlin Zulla’s Post

Every individual, regardless of background, deserves equitable access to quality healthcare. Acknowledging and embracing each person's background is essential for delivering the effective care they need to thrive. The Wharton School prof. Ingrid Nembhard’s research shows that increasing empathy rewards beyond better patient outcomes -- providers may find greater job satisfaction in being able to deliver more personalized care. “We have to meet patients where they are, and we have to do that with more empathy and respect,” says Nembhard. Swipe through to learn the problem and the solution her research reveals. Visit https://lnkd.in/eheFuSUy to learn how we can create a more empathetic healthcare system.

As the collection and measurement of patient-reported outcomes is central to innovative clinical care, health leaders know launching and maintaining a PRO program is essential. Our blog post breaks down PRO program costs. Learn more: #behavioralhealth #patientcentricity #healthcareinnovation

Insightful early look by Robert Pearl, M.D. at how KP traiblazed the model for transforming the U.S. healthcare system. Proven and repeatable. Value-based Chronic Care Management saves lives while lowering cost.

Where does the funding come from? There is only 250 billion for primary care overall and only 50 billion or 20% for the primary care for 40% of the population. How do you do any higher functioning primary care with half enough primary care, mental health, womens health, and social supports and even lower levels of delivery and support team members? Does it help to push innovative models of technology and payment when there is no clear path to 50 billion more - a minimum for changing these practices from fewer and lesser delivery team members to more and better and longer lasting and less burnout and lower levels of turnover and departure? Bottom line focus has to be the foundation of any primary care effort.

Perception plays a critical role in healthcare, particularly in the context of patient care and clinical decision-making. The quote from Ryan Holiday's "The Obstacle Is the Way" underscores the importance of perception by stating that there is no intrinsic good or bad in events, only the interpretation we give them. In healthcare, this perspective can profoundly influence patient outcomes and the effectiveness of care provided by clinicians. Patients' perceptions of their own health and the healthcare system at large can significantly affect their engagement with treatment. The stories patients tell themselves about their conditions, the healthcare they receive, and their potential for recovery can either motivate them towards positive health behaviours or lead to feelings of hopelessness and non-compliance. Therefore, it is essential for healthcare providers to understand and address these perceptions, guiding patients to construct narratives that support healing and resilience.

Perception plays a critical role in healthcare, particularly in the context of patient care and clinical decision-making. The quote from Ryan Holiday's "The Obstacle Is the Way" underscores the importance of perception by stating that there is no intrinsic good or bad in events, only the interpretation we give them. In healthcare, this perspective can profoundly influence patient outcomes and the effectiveness of care provided by clinicians. Patients' perceptions of their own health and the healthcare system at large can significantly affect their engagement with treatment. The stories patients tell themselves about their conditions, the healthcare they receive, and their potential for recovery can either motivate them towards positive health behaviours or lead to feelings of hopelessness and non-compliance. Therefore, it is essential for healthcare providers to understand and address these perceptions, guiding patients to construct narratives that support healing and resilience.

HCD is increasingly recognized as being a valuable contributor when addressing today’s complex healthcare challenges (e.g. [5, 6].). In their editorial ‘Redesigning healthcare to fit with people’ in the British Medical Journal, Erwin and Krishnan aptly describe HCD’s added value: ‘The key is to shift our focus from helping people to fit our care delivery system, to one where we design our care delivery system to fit people where they live, work, learn, play, and receive healthcare.’ Many healthcare organizations realize that becoming more human-centered is key to dealing with today’s care challenges. However, although HCD is increasingly being adopted in healthcare practice, little has been published on what an HCD approach entails when applied to healthcare organizations. In this article, we address the three key characteristics of HCD and how they relate to the context of health care: understanding people, early and continuous stakeholder engagement and a systems approach.

Navigating the transition to value-based care poses numerous operational challenges. We were happy to have healthcare executives Emily Young with Tufts Medicine, Tim Johnson with SSM Health, and Matthew Hanley MD MBA with Navvis (healthcare) share their experiences in our Becker's Healthcare Webinar, now streaming on our website. #populationhealth #valuebasedcare #healthcaretransformation

Worth seeing what the cost of healthcare is doing to the bottom line of systems.

Another great Harvard Business Review article centered around strategies for building and supporting Anchor Health Systems to support the critical healthcare they provide. I'd posit that many of the recommendations the authors suggest supporting these Anchor Health Systems can and should be parlayed into any U.S. Healthcare Systems. Building on their recommendations though, I'd also say that it's critical for Healthcare Systems to rally around developing Patient Centricity and develop end-to-end Patient Experience (PX) Strategies. This includes expanding PX experiences and journeys to include all Personas in the care chain (caregivers, clinicians, other stakeholders, etc.). Putting the patient at the center of everything the health system does, can and is a transformational pivot that's woefully needed in much of the U.S. Healthcare System. #experiencedesign #patientcentricity #strategy