Caddo Office Reimagined’s Post

I'm looking for any dissatisfied current and former clients of CRISP, the lawyer marketing company based in Atlanta, GA. www.crisp.co. I was extremely dissatisfied with the services promised, and ultimately received by CRISP. For starters, the company promised me that my COO could attend seminars in my absence, which they later reneged on unless I paid CRISP thousands of more dollars. The coaching CRISP provided was less than what was desired. The coaches are younger employees that have virtually no experience running a small business, let alone a profitable law firm. The company also constantly tries to upsell you on more expensive services that have very little value, if at all. I'm looking for any lawyers that also share the same experience. Here's the threatening email I received from CRISP's general counsel Robert Adamson: "First and foremost, there is only one party in breach here pursuant to the unambiguous terms and conditions, and that is Davis Legal Group for failure to remit payment. I will take your uninformed legal analysis of the enforceability of the Service Agreement at face value. I can assure you that not only are the terms and conditions fully enforceable through binding arbitration to be held in Atlanta, but that there is already an established precedent demonstrating such. I have every confidence that this matter will be no different, and any allegations of frivolous counterclaims are wholly without merit. Furthermore, I would like to take this opportunity to respectfully remind you that there is a Non-Disparagement clause included in the Terms and Conditions of the Client Service Agreement that you executed which reads as follows: Non-Disparagement. During the term of this Agreement and following the termination of this Agreement for any reason, Client hereby agrees that it will not make any public disparaging statements concerning Crisp or its owners, affiliates, officers, directors, employees, agents, or contracting parties, its business or operations or the services provided by Crisp Accordingly, please be advised that any further veiled threats or actual occurrences of defamation will result in further material breaches of contract by Davis Legal Group. As mentioned above, Crisp is certainly prepared to proceed with arbitration;..... Crisp is willing to accept the following settlement arrangement: Crisp will accept $37,500 paid over six monthly payments of six installments of $6,250 each with the first payment due on or before May 1, 2024 and each subsequent payment due on or before the first of each month thereafter until paid in full. Note, this is a 50% haircut off the remaining principal balance owed, plus a six month payment plan to boot. I can keep this offer open until the end of business on Wednesday, April 24. I hope we can come to an agreement, but should such not be possible then Crisp will proceed to arbitration." If anyone has a similar experience please contact me privately.

One of our law firm clients bumped up their monthly revenue by $140,000. How? No, they didn't slash fees or throw more cash at marketing. Many professional service providers approach their work with a highly logical mindset. While that's commendable, it's often not the most effective way to attract clients. Why? Because people are driven by emotions, not just logic. Ever wondered why big brands have catchy, emotional taglines? It's not because they’re irrational. I don’t advocate for anything shady. In fact, a client recently remarked, "What you taught feels less salesy than our previous approach.” Yup, that came from a law firm! Want to Know More? Join me on September 27th at 10:30 am. I promise it’ll be more than just "above average." Expect insights, a few laughs, and game-changing strategies for your firm. Are you in?

Chances are high that you already have what it takes to grow your law firm. ⬇ The problem? You don’t know how to use it. Growing your law firm to the million-dollar mark IS possible; when you put the right marketing, systems, sales and people in place, they all work together in creating a cohesive unit that can skyrocket your revenue and lead to business running rampant through your doors. 🔥 Are you feeling the pressure to make more money in your firm, and not sure where to go? Leave a comment below to learn how Law Firm Mentor can help you build on what’s happening in your firm - and make a change for the better! #lawfirmowner #marketingstrategy #leadgeneration

Law Firm Founder 1: "Are you in the circle?" Legal Business Owner 2: "... the what? Which circle?" 🤔 Law Firm Founder 1: "The INNER Circle. The Saltmarsh Inner Circle!" Legal Business Owner 2: "Nope, not sure it's my thing." Law Firm Founder 1: (shocked face 😲) "Not your thing? How is growing your business, picking up marketing tips and occasionally reminiscing about the 80s, courtesy of an informative and amusing newsletter NOT your thing?" Legal Business Owner 2: "Well, when you put it like that.." (Signs up immediately 📥) ⚡️ The Saltmarsh Inner Circle ⚡️ What can you expect? A monthly dose of energy, expertise and creativity: A Legal Marketing Bop, if you will. Pure legal marketing insights and the popcorn moments that may not make it onto LinkedIn (and amazingly, many of them don’t.) 🍿 Sign up here 👉 https://bit.ly/3RBOFaf #LegalMarketing #LawFirmMarketing #LegalMarketingTips

Law students and colleagues, The marketing aspect of running a firm was both fun and challenging. The longer I ran my firm, the more I realized just how important it was to work with skilled marketing professionals. Cooper Saunders is one of the people who began teaching me about marketing. If you are in law school, starting in the practice, wanting to start your own firm, or running your own firm, Cooper Saunders is someone you need to be following and connecting with. If you are wanting to grow, or wanting to expand, I'd set up a meeting. #marketing #lawstudents

Yesterday, Rawls Law Group was closed. I went to the office, however. At this point, I rarely go to the office on weekends. In fact, I try not to work much at all on Saturday or Sunday - especially Sundays. Yet, when no one is here and the place is very still, being in the office can actually be kind of inspiring. I did this because a few weeks ago I agreed to write an article for Trial Lawyer's Journal. I like such projects, but they always take more time and focus than I think they will. When everyone is coming or going at the office - or when I have the multiple distractions and temptations of being at home - it's hard to stay on task. I got to the office and wrote my article. I had no distractions. I even left Maggie at home, somewhat to her chagrin. It was done in one sitting, albeit a kind of long one. I enjoyed doing it, however. So, here is the question: Was this a good use of a day off? Oh yeah. The reality of modern law practice is that you have to be thinking about marketing, always. While doing good work for clients will beget more clients, that's often not enough. You need to get your name out there. Ignore this principle at your peril. Of course, I am all about shameless self-promotion - as those who see my posts know well. As you might guess, I enjoy this process. Naturally, when the article is published - as, hopefully, it will be - I will post a link to it. It might even be worth reading. Happy Saturday! #lawpractice #legalmarketing #marketing

So no joke, the coolest part about writing a book is how many people you get to connect with. Can we chat for no reason for a few minutes and catch up? Meh…iffy response rate. Hey, I have a book coming out and I’d love to see about you giving it a blurb = much better success rate. And sometimes those awesome people ALSO have a book coming out. Like Brooke Lively does. So I’m taking a break from me to support her. Brooke’s new book talks about how to sell your law firm, and while that’s not on the 3-5 year plan for many of us, the concept and tactics she share are things we can do right now to make our firm better whether we ever sell it or not. Brooke comes from a financial background so it’s a very interesting take on this (especially for me who comes from more of the operations/marketing side) and ultimately VERY aligned with the coaching I do to help law firm owners get out of the day to day (which makes it easier to sell). Seriously, whether you want to sell you firm or not, you’ll change how you do things and enjoy your firm more. Plus - Exit on Top - what a name AND a concept! https://lnkd.in/d8xsxMXH

Chances are high that you already have what it takes to grow your law firm. ⬇ The problem? You don’t know how to use it. Growing your law firm to the million-dollar mark IS possible; when you put the right marketing, systems, sales and people in place, they all work together in creating a cohesive unit that can skyrocket your revenue and lead to business running rampant through your doors. 🔥 Are you feeling the pressure to make more money in your firm, and not sure where to go? Leave a comment below to learn how Law Firm Mentor can help you build on what’s happening in your firm - and make a change for the better! #lawfirmowner #marketingstrategy #leadgeneration

𝐇𝐨𝐰 𝐭𝐨 𝐬𝐜𝐚𝐫𝐞 𝐲𝐨𝐮𝐫 𝐜𝐥𝐢𝐞𝐧𝐭 𝐚𝐰𝐚𝐲? 𝟑 𝐭𝐢𝐩𝐬 𝐭𝐨 𝐦𝐚𝐤𝐞 𝐬𝐮𝐫𝐞 𝐭𝐡𝐚𝐭 𝐲𝐨𝐮𝐫 𝐜𝐥𝐢𝐞𝐧𝐭 𝐝𝐨𝐞𝐬𝐧’𝐭 𝐟𝐨𝐥𝐥𝐨𝐰 𝐮𝐩 𝐚𝐟𝐭𝐞𝐫 𝐭𝐡𝐞 𝐟𝐢𝐫𝐬𝐭 𝐦𝐞𝐞𝐭𝐢𝐧𝐠 1.   𝐒𝐡𝐨𝐰 𝐨𝐟𝐟 You studied/practiced law for a zillion years. This makes you a very knowledgeable person. You are fully entitled to show off and brag about how good you are. You may also use some legal jargon to impress your client. This will clarify who the expert is, in case your client doesn’t know that yet. 2.   𝐌𝐚𝐤𝐞 𝐧𝐨 𝐦𝐞𝐧𝐭𝐢𝐨𝐧 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐟𝐞𝐞𝐬 Why mention fees? Fees are just a detail for your client. He is so impressed with you that he will pay anything for you to work for him. 3.   𝐋𝐞𝐭 𝐲𝐨𝐮𝐫 𝐜𝐥𝐢𝐞𝐧𝐭 𝐟𝐨𝐥𝐥𝐨𝐰 𝐮𝐩 Your client wants to work with you so badly that he’ll make sure to follow up with you. No need to bother chasing him. He can make the effort. This may seem like a caricature. But it’s not too far from the truth, sometimes, don’t you think? #lawfirms #lawyers #clientrelationship #clientsatisfaction ---------- To get more practical tips on marketing, communications and business development for law firms, follow me and hit the 🔔 at the top of my profile to be notified of my new posts. Thanks for the pic : Skyler Sawyer (Unsplash)

Law students and colleagues, As someone who has embarked on the journey of starting not just one, but two law firms, I can attest to the importance of understanding how to own and operate your own law firm. The reasons are simple - options and freedom. But I had to learn the marketing and business side as I went. You can avoid this. Cooper Saunders has much to teach us about law firm growth and marketing. He delivers. And he gives back. If you're seeking options and freedom, the key lies in generating your own business. It's a pathway to independence. Here are Cooper's tips: ✔ Define your niche. ✔ Create branding that will attract your target market. ✔ Choose a name that has your niche in it (Monarch Estate Planning Law rather than Monarch Law). ✔ Identify how your target market purchases your service. ✔ Create a fast, easy-to-use website. ✔ Go all in at that service that will generate the biggest bang for your buck(Usually Local SEO and Google Ads)! ✔ Generate reviews and be seen as the expert in your marketplace. Want more? Here is his book. 📕 Follow him, connect with him, set up a Zoom with him. Let him show you his case studies. Pick his brain. Because he wants you to succeed and he wants to help you grow. #lawstudents