Brian Dordevic’s Post

Going to the gym is a great resolution, but what about improving the guest experience at your hotel, motel, or B&B? That’s a pretty original one. The first step: upgrading your TV services so guests can enjoy the content they want, when they want. Start customizing with CSS: https://bit.ly/3Sqs41d

Struggling with front desk issues from frustrated guests, check-in delays, bad reviews…and the list goes on!? Discover practical tips and innovative solutions to common front desk challenges in our latest blog that will elevate your guest experiences and drive success. #FrontDeskManagement #Whistler

Whenever we order room service in a hotel, my husband and I always argue about who is going to pick up the phone to speak to an unknown person and tell them our food order. It is one of the most awkward interactions you can have in hotels today. I am sure the hotel means well, they want to create a very personalized experience. Unfortunately it does not take into account the experience that the end-user is looking for and cater to that. If you think about it, there is a high barrier to pick up that phone in the first place, I wonder how many people just don't bother. Secondly it does not consider the language challenges, especially in hotels with international guests, making for some uncomfortable conversations. Lastly payments should be done seamlessly, rather than the waiter coming in your bedroom waiting for a check to be signed. I really enjoy how the Product Team of the Mews POS has resolved this: 1️⃣ Guests can open a web-app (no one wants to download another app) via a QR code placed in the room. 2️⃣ Multi-language interface, is more inclusive to international travellers. 3️⃣ Payment is taken via Apple/Google Pay with 1 click It would also allow hotels to remove 1 more unfortunate looking object from the bedside table... making space for more chargers 🔌 🙏

Feeling tired of the same old standard messages? Well, guess what? 😱 Your guests are too. It’s time to get personal 👇 In Part one of this two-part series, we explored how to use your restaurant’s unique brand identity to enhance your booking communication. In this post, we jump deeper into personalised booking communication and how you can inject life into the most informative of texts 💬 Just like a mouthwatering slice of pizza, it’s time to leave your guests craving for more! 🍕 Bite into part two now! 🍕

🔉🔉Dealing with guest requests/feedback. It is important to pay close attention to every piece of feedback from guests and handle it with care. There are two types of feedback: 🔶 Valid feedback 🔶 Invalid feedback Valid feedback is when a guest shares their thoughts on things that need to change, areas that need improvement, their observations, and genuine complaints without seeking any compensation in return. They only want a great experience during their stay at your property. Often, they reject refunds when offered as compensation. Invalid feedback is the type where the guest's initial motive was only to get a refund. They may claim they found a sofa bed instead of a king-sized bed, even when it's clearly stated in the listing. Sometimes, they are the ones to request a refund. I have noticed there are reasons people give invalid feedback. 1) Either they want a refund 2) They don't really want to pay for their stay. They want to stay there for free. Regardless of the feedback received, it must be handled very well, as mishandling it may result in a bad review or rating, scaring off future guests. 💥💥💥💥💥 I am Chibuogwu Ezeh, your Airbnb virtual assistant and Guest service agent. #Guestcommunication #Guestsatisfaction #Airbnbhost #hospitality #propertymanagement #customerservice

Do you read things word for word or are you a skimmer? On average, only 19% of people reading an article will read it word for word. So, when you are giving guests information or important instructions, you need to keep that in mind! All Airbnb owners/hosts should be providing ample information to guests to ensure a smooth stay. Here are 3 must-haves- Digital & Print: provide both so guests can skim upon arrival but also have access when they are out and about Headings: Guests are often looking for something specific…parking instructions, check-out information, house rules. Not providing headings means your instructions likely won’t be followed because your guest will give up trying to find the information. QR Codes: Such an easy thing to do through sites like Canva. They can be used to link to restaurant information, video instructions, directions, anything! Awesome way to provide your guests with information they need without overwhelming them. Which one will you try with your guest info? #guestcommunication #impressguests #airbnbmanagement #airbnbhosttips #airbnbhostingtips #shorttermrentalmanagement #shortterminvestment #vacationrentals #vacationrentaltips

How do you effectively connect, communicate, and market to your guests, pre-arrival through checkout? NexGenGuest fills the white space confirmation email don’t cover. NexGenGuest I the ultimate communication tool. • Pre-arrival upsell - Engagement 32% - 51% • 3 X 5 ROI - Return Revenue • 78% Less Front Desk Calls • 37% Less Paper / Savings • 83% Better Guest Service Experience • Guest Journey Marketing • Digital Compendium • Text Chat • Room Service Mobile Ordering • “Take Me There" Resort Mapping • Hotel + Guests Data Analytics • Simple Backend + Property Info Updates Monthly cost > aggressively inexpensive No Contracts / No Upfront Fees Go live with NO INTEGRATION to start! QR code for On-Property Engagement > Front Desk / Concierge after hours / In-Room / Pool Area https://lnkd.in/eJKF9WRi 

Thank you for valuable feedback. The room layout was awesome and plenty roomy for two of us and a large dog. https://lnkd.in/g6pcW2M4 #guestreview #guestfeedback #happyguest #guestsatisfaction #guestappreciation #review #customerservice #customerexperience #feedback #guest #customerreview #reviews

Who ate the MOD (Manager of Duty) logbook? by Nick Jeffery The MOD logbook is the ultimate source of truth for hotel management It tells you everything you need to know about what’s going on, who’s messing up, and how to fix it. You can’t run a hotel without consulting it regularly. But sometimes, it mysteriously disappears. Like a dog ate your homework or a magic trick. On one side you have the General Manager and the Head of Operations who have to deal with the complex situations, the demanding customers, and the high expectations. They rely on the logbook more than anyone. But logbooks have a tendency of getting misplaced. Maybe someone spilled something on it, maybe someone got distracted or too stressed and forgot it in the kitchen. But the truth is no one really knows, one of those hotel nightmares no one can explain. But what if there was a smarter way? What if the logbook was online, and available from any device, any time? No more searching, no more worrying, no more hassle. Just a simple tap, and you have all the data you need, current and historical. Whether you are in your suite, in the restaurant, or in the spa. Whether you are facing a happy guest, a helpful staff, or a friendly site salesperson. You can always be prepared, informed, and confident. That’s the dream, right? Nuvola is here to help! https://lnkd.in/dt3BtRhP

POV: The front desk hasn't responded to your request for new towels in over an hour... Waiting over an hour for fresh towels? Not cool, we know. A disclaimer on any guest messaging solution -- it will only be as effective as the way in which it's implemented. Setting up a guest messaging system and then ghosting guests will not work in your favor. Visit the "guest messaging" page of our blog to learn more about best practices for implementing guest messaging in your hotel: https://buff.ly/3VUuHtU