Hot topic within our MTS clients operations as they balance between remote and in office employee engagment. In today's remote work environment, tools like Microsoft Teams Copilot, and other UCaaS and CCaaS solutions are essential for monitoring and enhancing workforce productivity. These platforms provide real-time insights into employee activities, helping businesses ensure that every team member is not only present but also productive. Embrace these technologies to maintain high levels of customer satisfaction and operational efficiency. Contact us today your labor optimization report... #RemoteWork #EmployeeEngagement #UCaaS #CCaaS #MicrosoftTeams #WorkforceProductivity #BusinessEfficiency
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As we witness the increasing frequency and severity of natural disasters, the importance of proactive preparation cannot be overstated. At MTS , we are dedicated to helping our clients gear up for the upcoming season's challenges—be it hurricanes, tornadoes, or other natural disasters. Our approach is informed by lessons learned from one of our trusted partners through their insightful blog post on Hurricane Ian, a Category 5 storm. This post underscores the critical need for robust disaster preparedness plans. Reach out to us today for a consultation on how we can help you stay prepared and resilient in the face of natural calamities. #DisasterPreparedness #BusinessContinuity #HurricanePreparation #EmergencyManagement #FleetManagement #NaturalDisasterResponse #MTS #ConsultingServices #ResilienceBuilding
A Case Study in Disaster Preparedness
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Check out the great explainer audio blog on Therese Van Ryne's blog at Zebra Technologies Technologies, one of our key strategic suppliers here at MTS . The session covers the differences between private 4G and private 5G wireless network performance, as well as private wireless versus Wi-Fi network performance. As this area becomes an increasingly important part of our MTS professional services practice, we are committed to helping our clients navigate and build out their enterprise solutions, both internally and externally. Given the challenging landscape and the abundance of marketing noise on the topic, coupled with the expansion of edge computing and mobile devices, it's more crucial than ever to understand these technologies. Each technology has its unique strengths and is suited to different types of applications and business needs. The choice between these technologies depends on specific requirements such as desired speed, range, number of devices, and the level of security needed. #WirelessNetworking #5GTechnology #4G #PrivateNetworks #EnterpriseSolutions #TechnologyTrends #EdgeComputing #DigitalTransformation #NetworkSecurity #StrategicPartnerships https://zurl.co/yU4T
Is There Really a Difference Between Private 4G and Private 5G Wireless Network Perfo...
zebra.com
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An interesting article from one of our MTS partners, KORE – I loved the explainer on Fleet Management Systems (FMS). These systems are crucial for enhancing fleet operations with features like real-time vehicle tracking that boost safety, improve productivity, and optimize route planning. FMS provides a comprehensive management approach from vehicle acquisition to maintenance, ensuring better asset utilization, enhanced driver safety, and cost-effective operations. Additionally, FMS helps businesses make data-driven decisions, adhere to regulatory compliance, and improve customer service, ultimately increasing profitability and reducing environmental impact. #FleetManagement #VehicleTracking #FleetSafety #RouteOptimization #DriverSafety #OperationalEfficiency #FleetOperations #SustainableFleet #FleetTechnology #TransportationManagement
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Fire up the grill, grab your favorite beverage, and get ready for some fireworks (both in the sky and in your stomach)! Let’s celebrate the land of the free and the home of the brave with BBQs, sparklers, and enough red, white, and blue to make Uncle Sam proud. Remember, the only thing exploding on Thursday should be fireworks, not your inbox! Have a blast and enjoy the festivities! Best wishes, The MTS Team
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Interesting story to watch with the promise of lower cost 5G and Satellite service more and more hard to reach areas... Operators like AT&T and Lumen seek to end their carrier of last resort (COLR) obligations to retire copper networks, but states like California and Utah have rejected these requests due to concerns about alternative internet access. From a provider perspective, it's a tough balance between moving to higher performance (low cost) transport and the economics of rural deployment. #Telecom #NetworkInfrastructure #CopperRetirement #FiberOptics #BroadbandDeployment #DigitalTransformation #5G #Connectivity #RuralBroadband #TechPolicy MTS
States push back on ISP copper retirement plans
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Our MTS comprehensive summary outlines key considerations for IT and Operations leadership during a merger or acquisition. This period is undoubtedly stressful for all involved, as teams face significant additional responsibilities. Leveraging our extensive experience with client engagements, our MTS Client Services Team has developed several best practices, which are shared in our recent article. #InformationTechnology #MergersAndAcquisitions #ITLeadership #DigitalTransformation #BusinessContinuity #CloudComputing #CyberSecurity #ChangeManagement #TechTrends #Leadership
IT Considerations: Mergers and Aquisitions.
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Clients choose MTS for advising on cloud-based contact centers due to its deep expertise and comprehensive services. MTS offers optimized solutions tailored to specific business needs, competitive sourcing from top vendors, seamless integration with existing infrastructure, and enhanced security features. Additionally, MTS provides ongoing support and management to ensure high system availability and cost efficiency. This full-service approach helps clients maintain a flexible, scalable contact center that adapts to growing business demands.
MTS - Our Contact Center Practice - CCaaS
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