Navy Chiefs have a reputation for being tough and even scary sometimes.
This no doubt owes to the storied reputations earned by past heroes who wore the anchor like Dick Turpin (MOH) and John Finn (MOH).
Upon receiving my own set of anchors, I, like every other accepted and August Chief, took this reputation to heart with aims of upholding it.
In the beginning of my time as a khaki and interactions with Sailors I guarded my “tough” reputation.
Admittedly, at first I was a little rough around the edges when it came to interacting with my troops and this didn’t always lead to the best working relationship.
As a leader, I’ve made a lot of Sailors cry, with the most recent episode being a mere two weeks ago:
But probably not in the way you’re thinking.
I’ve often done this by by asking one simple, but very powerful question.
In the midst of a bunch of pushback concerning very basic expectations for one of our team members, which was directed toward myself and my department head, I waited for a pause in the conversation.
I was quietly arming a tool I’d learn to carry with me daily in my evolution of “toughness” as a Navy Chief. I stumbled upon this tool in previous encounters when I’d failed to help team members by being more task focused than people focused.
I explained that the expectations weren’t new, nor were they anything that should come as a surprise to a Sailor of the member’s rank. The Sailor agreed and in this moment, I fired the question:
“Now that being said and agreed to, My next question is : ARE YOU OK?”
Instantly the Sailor burst into tears and was escorted by myself and another leader to a private area where we could hear their concerns and issues that they were dealing with.
Assuming it would be a burden on leadership, the member had chosen to keep the issues to themself vice communicate to us. About an hour of reassurances and resources later, the teammate was in a better position and is working presently to get in a better place.
A part of leadership is trusting your team. I think there’s a very fundamental problem that exists, if you have team members pushing back on things they should clearly know based on their seniority & experience in the org.
This should be a red flag to a leader that either: something else is going on with the teammate beneath the surface or as a leader I haven’t cultivated an environment where members know & abide by the expectations.
In time I have learned that you can be tough, but also empathetic and relatable.
I’ve learned that leadership is a balancing act with different approaches required at different times.
The same way a car needs both a gas pedal and a brake, a leader with only one or the other is doomed to eventually fail.
I’ve learned that there are layers to “warrior toughness”.
>There’s a time for having a “tough” and resilient demeanor.
And
>> there’s also having the “tough” conversations and peeling back problems to thoroughly help your team.
Congratulations Admiral Small. Go Navy 🇺🇸 ⚓️