Brennen Bliss’ Post

We’re thrilled to have you!

Shoutout to Propellic - Travel Marketing's Allison Brown for working with Kian Farhadi and Kami Farhadi to drive Starline Tours to position #1 for the keyword, "Los Angeles Tours" from Position 5 over the past couple of months! That was a quick turnaround! #TravelMarketing #HopOnHopOff #TourismMarketing #TravelSEO #SEO

I have never had a more poor customer service experience than I just had with Icelandair. I work in travel & hospitality. This is the exact opposite of what travel is supposed to be. Original Itinerary for two people: BOS -> KEF -> JFK // $1500 + $450 for Food & Seats I wanted to leave from Paris CDG airport, rather than BOS. The ticket available online for CDG to KEF is $250, which is less than what I paid for BOS -> KEF. I called Icelandair to change my ticket. They wouldn't honor the website-listed price and insisted I pay an additional $2300. They also would not transfer my food & seat purchases. The new cost of the tickets, if I rebooked the same options would be $4700. I can go on their website and book the itinerary right now for less than $2000 for two people. I ended up removing a leg, rerouting through MSP airport on the return, and it still cost me an additional $250 to have half the distance traveled. Here what they couldn't do, based on their policies: - Move seat selections from the old flight to the new flight (lost $200) - Move meal selections from the old flight to the new flight (lost $200) - Remove a leg from the flight (this is fairly standard for airlines) As an American Airlines status member who flys 100+ times per year, I guess I forgot how horrible low-cost carriers are. I certainly will never fly Icelandair again. The worst part: I could have read the terms before booking... but I didn't.

It was an excellent episode!

This is good news for publishers!

Thrilled to be on the shortlist... especially with my good friend, Russ Macumber!

Welcome to the team, Karl Boehm!

Who is the smartest travel marketer you know? Tag them.

I had the pleasure of being a guest on the Get Up and Scale Podcast. Let’s break down PageRank, link building, and authority and explore what "lies" beyond! Thanks Brett Ridenour, Kai Kaapro, and Justin Buzzi for including me!