Brandy Parker’s Post

🏥💪 #PatientCare | #EmpoweredTeams 🏥💪 In healthcare, the quality of patient care is paramount. We're constantly seeking innovative ways to enhance the patient experience. One powerful approach? Empowered teams at the frontlines. 👩⚕️👨⚕️ #ProcessDesign By rethinking our processes to decentralize control, we unlock the full potential of our dedicated healthcare providers. This approach enables them to leverage their education, training, and skills to personalize each patient's journey. 🔄🌟 Teams of Teams Drawing inspiration from General Stan McChrystal's book, we're designing processes that emphasize creating 'Teams of Teams' within our healthcare ecosystem. These interconnected networks allow professionals to respond to patient needs in real-time, enhancing our agility and adaptability. The result? Better patient outcomes and an improved healthcare experience for all. Let's continue to innovate, collaborate, and empower our healthcare heroes to make a meaningful difference in patient care. Together, we can achieve excellence in healthcare! 🌟 #HealthcareInnovation #PatientExperience #Teamwork #HealthcareHeroes #InnovationInHealthcare

The Blueprint of Optimum Healthcare Systems: Where Caregiving Meets Patient Care In our relentless pursuit of optimizing healthcare, we often ask ourselves - What makes a healthcare system truly exceptional? As a clinician and clinical leader, I believe it all boils down to two key components: the quality of care we provide, and the experience we facilitate for our patients. Here's a closer look at these integral elements: 1. **Clinical Excellence**: Unwavering commitment to quality, safety, and continuous improvement is paramount. The best healthcare systems boast highly skilled clinical teams that utilize evidence-based practices, leading-edge technology, and a culture of continuous learning. 2. **Patient Experience**: The patient journey does not start or end with clinical treatment. Superior healthcare systems strive to make each patient interaction - from scheduling appointments to post-care follow-ups - a positive experience. They ensure seamless communication, empathetic service, and a comfortable environment. 3. **Innovative Technology**: Leveraging advanced technology and digital health tools can improve clinician wellness and efficiency as well as coordination and patient outcomes. It's about harnessing the power of AI, telemedicine, EHRs, and other innovations to deliver more efficient, personalized care. 4. **Collaborative Environment**: A culture that encourages collaboration, transparency, and shared decision-making is key. This not only fosters trust within the team but also facilitates better patient involvement in their care. 5. **Sustainable Practices**: Sustainability is about more than just going green. It's about building resilient healthcare systems that can adapt to future challenges, while maintaining their commitment to high-quality care. The best healthcare systems must FIRST be the best places to give care so that they can be the best places for people to receive care. The order of that matters greatly. They balance clinical expertise with compassionate service, and innovative technology with sustainable practices. As we move forward, let's work together to build healthcare systems that embody these ideals. Ultimately, it's about creating a healthcare environment where everyone thrives. #healthcare #patientcare #clinicalteam #innovation #sustainability

The Role of a CXO  - Chief (or Clinicians) Experience Officer - The role of a Chief Experience Officer (CXO) in healthcare is becoming increasingly crucial, both in public and private sectors. As Keisha Mullings-Smith, CXO and Vice President at University of Chicago Medicine, aptly puts it: “We can build the best patient experience strategy, but if I haven’t touched on the caregiver side of things then that strategy will fall flat, even with the best intentions.” A CXO is responsible for the overall experiences of patients, families, and caregivers. This includes not only clinical care but also nonclinical factors of the healthcare environment such as cleanliness, noise level, and whether the environment promotes healing. The role of the CXO is about identifying and elevating the heterogeneous group of individuals we serve and appreciating them in a more intimate and personalized way with regard to their service needs. The CXO role is really about helping the organization understand the end-to-end journey for patients. It starts in advance of the first visit — how they know about us, why they’re attracted to our organization, and how we can make it easier for them to know about, understand and access our services — but it’s also about what happens after. In conclusion, the CXO plays a pivotal role in shaping the patient experience, ensuring that the voice of the patient is heard and acted upon. They are the bridge between the healthcare organization and the patients, ensuring that the care provided is not only top-notch but also resonates with the needs.

The struggle to prioritize consumer-centric care in hospitals is a poignant reminder of the ongoing shift needed in our healthcare system. It's evident that while progress has been made, there's still much ground to cover in truly putting patients at the center of care. This hits close to home for us at Medmax Technologies, LLC. We believe that every decision and action should revolve around meeting the needs and preferences of the individuals we serve. It's not just about tracking traditional metrics but understanding the intricacies of patient relationships and the reasons guiding their choices. From start to finish, we believe in putting patients front and center, every step of the way. https://lnkd.in/d2SfkH_j

What behaviors in patient care build trust? The Gold Foundation and Medallia examined this critical question, and our research drew some surprising findings. Together, we crafted the Medallia Gold Humanism Trust Tool, which is designed to help identify such humanistic, compassionate behaviors that can help to build trust between patients and clinicians. Gold and Medallia leaders presented more about the new innovation at The Beryl Institute’s Elevate PX conference this spring, and now you catch watch that session anywhere. Hear insights from Ann Bruder, AVP Programs, Gold Foundation; Elizabeth Cleek, Psy.D., COO, Gold Foundation; Hastie S., Solutions Principal, Senior Consultant, Medallia; and Toni Land, MBA. BSN, CPXP - Patient Experience Design and Execution Expert, Former Head of Healthcare Experience, Medallia. This tool marks an ongoing collaboration between the Gold Foundation and Medallia, a market leader in patient experience and a member of the Gold Corporate Council, a group of leading healthcare companies that are committed to humanism in healthcare and supporting the Gold Foundation's mission. The insights gathered through this new tool can help healthcare professionals and institutions understand the key areas of humanistic healthcare that affect patient trust. Clinicians and organizations can then use this information to help achieve better patient experience and better health outcomes. Learn more: https://lnkd.in/eeDbzSFk

Learn how aligning clinical and IT leaders at your hospital or health system can hasten technology transformation, reduce burnout, and ultimately give clinicians more time to focus on patient care. In this webinar hosted by Becker’s Hospital Review on Tuesday, Nov. 7, nursing and healthcare leaders from symplr and Atrium Health share insights on how to bridge the gap between clinicians and IT professionals to streamline healthcare operations. #sponsored #HealthcareOperations #HealthIT #HealthcareIT #PatientCare #ReducingBurnout

This exemplifies how positive interactions can significantly influence the healthcare system. Patient experiences are defined by increasingly digital interactions with the healthcare system. Healthcare technology that is user-intuitive and invites patient feedback captures the best of both worlds — efficiency and effectiveness. #healthcare #PatientExperience #UserExperience #HealthTech

We recently announced the 2023 PAC Best Practice Award Winners. This award recognizes members who have developed and implemented advances in patient access based on innovative approaches to the timely delivery of convenient, patient-centric care in the ambulatory enterprise of our organizations. Now, we're taking a closer look at the best practices that won. This week we're spotlighting UCLA Health's best practice: "Restructuring of the Organization to Increase Efficiencies and Improve Performance" led by Jeanette G. Aguilar, Jeffrey Butler, and Connie Lee. "Within a few months after transitioning into our scheduling pods, we started seeing improvements to our performance, meeting our AR performance metric for the first time in March of 2023 at 5%, with continued sustained improvement ending our FY 23 meeting/exceeding all of our core call center KPIs (in June 2023 we had 3.2% AR, 0:29 ASA, 80% SL). Our overall reported patient complaints have decreased tremendously with the improvements in our service levels, and we will be looking to further evaluate how to measure first-call resolution and patient satisfaction from their call experience in the year ahead." Read more on our blog! https://lnkd.in/gCTyFVd5 #patientaccess #bestpractice #healthcare #leadership UCLA UCLA Health

The art of human-centered healthcare technology, we utilize technology and design principles to simplify and encourage actions aligned with patient well-being, while subtly discouraging actions that may not align with best practices. In this episode, Sharlee Dixon, LMSW, MEd speaks with Craig Joseph MD, FAAP, FAMIA is a seasoned physician informaticist known for his extensive background in healthcare and technology spanning 25 years. As Nordic Global's Chief Medical Officer, he embodies a commitment to enhancing healthcare through human-centered design, technology, and common sense. Beginning as a primary care pediatrician, Dr. Joseph transitioned to health IT, playing a crucial role in building the Foundation System at Epic and implementing electronic health records across the US and Europe. As an acclaimed author of the book “Designing for Health: The Human-Centered Approach”, Craig delves into the challenges of repairing the healthcare system and the opportunity for technology to help. We’re excited to have Craig with us today to discuss complexities of a fractured healthcare system, and highlighting the crucial role of technology for the betterment of both patients and providers. Listen here: https://lnkd.in/gcYjXsxu #HumanCenteredHealthcare #HealthTechDesign #PatientWellbeing #TechForGood #HealthcareInnovation #DesignThinking #DigitalHealth #PatientCentricity #EHRs #HealthIT #HealthTechRevolution #MedicalInnovation #CareCoordination #HealthcareTransformation #HumanizingHealthcare #PatientEmpowerment #TechSolutions #DigitalTransformation #HealthcareLeadership #TechAndWellness #InnovateForHealth #UserExperience #HealthcareFuture #DesignForChange #HealthTechEthics #PhysicianLeadership #Podcast #BehavioralHealthToday

Title: Rethinking Healthcare: Breaking Down Barriers to Patient-Centered Care In the words of Albert Einstein, "The definition of insanity is doing the same thing over and over again, but expecting different results." Yet, in the realm of healthcare, many hospitals and hospices continue to operate within traditional models that prioritize protocols over people. Why the reluctance to tear down walls and embrace a more patient-centered approach? The answer lies in entrenched systems, fear of change, and a hesitancy to disrupt the status quo. But in a world where patient satisfaction, outcomes, and quality of care are paramount, it's time to challenge the norm. Patient-centered care isn't just a buzzword; it's a fundamental shift in mindset and practice. It means listening to patients, understanding their needs, preferences, and values, and tailoring care plans accordingly. It means treating individuals as partners in their own care, empowering them to make informed decisions and actively participate in the healing process. So why do hospitals and hospices hesitate? Perhaps it's the fear of losing control, the challenge of reallocating resources, or the uncertainty of navigating uncharted territory. But the benefits of patient-centered care far outweigh the risks. By prioritizing the needs and experiences of patients, healthcare organizations can enhance satisfaction, improve outcomes, and foster a culture of compassion and collaboration. It's not just about tearing down walls; it's about building bridges that connect patients, families, caregivers, and communities. Let's challenge the status quo, break down barriers, and embrace a future where patient-centered care isn't just the exception—it's the standard. Together, we can create a healthcare system that truly puts people first. #PatientCenteredCare #HealthcareInnovation #BreakTheCycle#EndOfLifeDignityDoula