Bhavesh Unadkat’s Post

Quite an interesting conversation on how brands can collaborate, use AI, and meet customer needs while still delivering for the climate. Bhavesh Unadkat gives a great example-- why don't brands who are delivering products directly to households share the last mile and reduce emissions? Pre-competitive, purposeful, collaborative innovation -- can still be very customer-centric.

Loyalty shouldn't just be about getting customers to 'buy more stuff', but to increase engagement, and to drive purposeful decision-making and interactions. I'm really proud to have been a contributor to frog's latest #ChiefChallenges report, focusing on 'Your Consumer Responsibility' and aimed at CMOs and any leader responsible for delivering best-in-class customer experiences. #ChiefChallenges, #MakeYourMark, #DesignMind, #GetTheFutureYouWant #CapgeminiInvent.

Everyone claims to be consumer-first, but is that really true? This is the question posed in ‘Your Consumer Responsibility,’ the latest Chief Challenges episode from frog, part of Capgemini Invent. Read the report to learn how brands can take greater responsibility for the world they’re helping to shape, whether that’s by adopting a consumer-first mindset, reinventing for the eco-digital economy or exploring cutting-edge technology. Our very own Sharon Jiggins, Managing Partner at 23red, features in the Design Mind Studio Sessions episode where she highlights our 'This Girl Can' campaign as an example of how brands can work smarter to meet consumer needs. Stay tuned for the launch of all episodes next week... You can dive into Chief Challenges 07 report: 'Your Consumer Responsibility' to learn how to elevate the consumer experience. Click here to explore the report: https://fro.gd/4btlwp5 #ChiefChallenges #ConsumerProduct #CustomerExperience

Here’s an interesting piece of insight for all!! 🤝 Embrace the future of commerce. Embrace your consumer responsibility. Find out how to meet consumer needs unconditionally and responsibly with 'Your Consumer Responsibility' the latest ChiefChallenges report from frog, part of Capgemini Invent. Explore 'Your Consumer Responsibility' and download the free report 'The New Rules of Engagement' today: https://lnkd.in/exE3Xydy

Could you sell more by telling people to buy less? Could you put your customers first? Not just with the easy things, but seriously first, radically first? We think those who do, are positioning themselves to for a future where society people and planet are in balance. We call it the eco-digital era. If you want to know how to, why not take a look at our latest Chief Challenger series, from the wonderfuls Bhavesh Unadkat Christopher Baird Kerry Lee Hannah Atherden Stephen Hewett Sharon Jiggins https://lnkd.in/erRXCdsv Let us know what you think! #makeyourmark #commerce #frog #marketing

To close Day One of the VOC APAC 2023, join Romeo Jr. Solas, and Sisi Wan, for this interactive session as they delve into elevating your VOC strategy to make a positive impact on your broader CX initiatives. The session will explore: • Leveraging a holistic approach: Understand how a holistic VOC strategy expands the scope and impact of your feedback initiatives, enabling a deeper understanding of customer sentiment. • Driving adaptive change: Discover the power of adaptability in collecting, distributing, and acting upon insights, and how it can drive transformative change within your organization. • Anticipating and shaping experiences: Learn how predictive analytics can empower you to anticipate and influence customer journey outcomes, allowing you to proactively enhance experiences before potential issues arise. Join them LIVE >> https://lnkd.in/gjkGE5Xu Tilak Antony Rhiannon Chandler-Day MSc Suhailah Ishak Suyanti -

2023 was an year with mixed feelings for CX folks. Most of us would have realized the fact of demand in ROI based CX initiatives getting dominant. We saw a huge shift happening in technology with the focus on AI. This has brought excellent innovations in CX consulting & advisory spaces as well. Other side we saw many CX folks getting fired from their jobs since a lot of companies considered optimization as key to defend downturn. But overall we need to understand that the world is evolving. Passion is the most important thing in CX space rather than strategies of growing business. Passion towards CX should be the key to CX market. I would like to recall the dialogue by Dr Grace in the movie Avatar. "The wealth of this world is not in the ground. it is around us".The same is with case of CX market. My passion continues in 2024 as well. passion to grow a super competent CX community. More and more CCXPs fueling elevated CX with a clear ROI. Hope a lot more will join with me in the "Passion CX" rally for the year 2024. Wish you all a very happy & prosperous new year.

Leveraging GenAI, tying ROI to CX investment, building loyalty that lasts a lifetime. We had a great time at this year's Forrester CX conference discussing these topics and more. For more KPMG Customer perspectives > https://lnkd.in/gaGYKJyQ

Great experiences are a competitive edge. Today, whether you’re a patient, student, or customer, expectations for quality and service are sky-high. 📈 Financial services, healthcare, education, and government are stepping up. Discover how industry leaders are revolutionizing experience management and why they’ve won the 2024 Breakthrough Artist Award.

Great experiences are a competitive edge. Today, whether you’re a patient, student, or customer, expectations for quality and service are sky-high. 📈 Financial services, healthcare, education, and government are stepping up. Discover how industry leaders are revolutionizing experience management and why they’ve won the 2024 Breakthrough Artist Award.