BFN-AI (Automotive)’s Post

Automated 95% of replies with accuracy, cut 90% of admin, and sped up responses—90% faster. Case Study: https://bit.ly/3Jyekfk Car dealerships know the drill. Every customer review needs a response, and it needs to be empathetic. But when the volume cranks up, it's a nightmare for sales and admin teams, especially when they jump from one review platform to another 😓 JT Hughes Group, a multi-franchise dealer, was drowning in reviews across all platforms. Their rating scores are excellent, boasting 83% 5-star reviews. Did you know? 97% of customers read businesses’ responses to reviews—that’s pretty much everyone. But here's the kicker: 88% of customers are more likely to use a business that responds to reviews. *Source: 2024's Local Consumer Review Survey However, manually managing feedback became a significant bottleneck, negatively impacting their review response management. The Solution? - Read the full case study here: https://bit.ly/3Jyekfk Fancy a demo? Take BFN-AI for a spin and see it in action here: https://bit.ly/3WhaE9j Or just drop a comment below and let's chat.

🔔 New Expert Article Alert 🔔 Do you remember Minesweeper? That logic puzzle that involved flags and, sometimes, explosions? “It might feel like your dealership’s service appointment scheduler is navigating a similar logic puzzle.” In her latest article, Sarah Vantine breaks down a step-by-step process that will help you improve the overall customer experience in your service departments. If you want to learn more about: > How to prevent customer scheduling mishaps > Managing expectations > Effectively loading your shop Click here: https://lnkd.in/g3-5Es6y #DMMExpertArticle #ServiceDepartmentTips #DealershipTips #HowToArticle #CustomerExperience #FixedOps

At our blog today, Bethany Bremer, M.A. writes about the value of internal customer service, or the support that internal functions provide to each other and external-facing teams, and the Insight Experience model for it used in our business simulations. Read more here: https://lnkd.in/eYTwjXuh. #leadershipdevelopment #customerservice #businesssimulation

I was about eight years old when I played Minesweeper. I had no idea how it worked, so I can honestly say that, by reading the intro to Sarah Vantine's article, I have already grown as a person. Sarah is the VP of Sales at Quantum⁵, a brilliant human who has a gift for understanding people, processes, and efficiency. If you want to know how to maximize your shop capacity while simultaneously improving both customer and employee experience, click the link to read the article: https://lnkd.in/gjMNJznk #DMMExpertArticle #HowToArticle #DealerMarketingMagazine

How many calls do you monitor every month? 6 per agent? Maybe 16? That’s a pretty small sample, and it won’t paint the full picture of what’s happening on the calls coming in and going out of your business. Automated call monitoring makes this problem a thing of the past by giving you full visibility over every call so you can: 💫 Make sure agents stick to scripts to optimise the customer journey ⭐ Pinpoint calls with positive outcomes and start doing more of the good stuff 🎓 Tailor agent training and give them everything they need to nail every sale Sound good? Grab your copy of our Smart Guide today! https://bit.ly/43kcwhq #CustomerJourneyOptimisation #CallMonitoring #AgentTraining

Unleashing Success: Maximising the Impact of Customer Reviews https://ow.ly/eCs150PHK0O

How many calls do you monitor every month? 6 per agent? Maybe 16? That’s a pretty small sample, and it won’t paint the full picture of what’s happening on the calls coming in and going out of your business. Automated call monitoring makes this problem a thing of the past by giving you full visibility over every call so you can: 💫 Make sure agents stick to scripts to optimise the customer journey ⭐ Pinpoint calls with positive outcomes and start doing more of the good stuff 🎓 Tailor agent training and give them everything they need to nail every sale Sound good? Grab your copy of our Smart Guide today! https://bit.ly/3qmjTqK #CustomerJourneyOptimisation #CallMonitoring #AgentTraining

The six key performance indicators covered in this white paper reveal how well your service teams: ✅ Adhere to your process ✅Utilize the tools available ✅Set the stage for your most productive employees – your technicians – to also be your best service salespeople https://bit.ly/3G8soKY

Are you a 🏡homeowner? If you don’t mind helping a veteran 🇺🇸owned company gather your feedback take this brief survey. I know Gabe Chrismon and his team would appreciate your input! ✅