Apparently, return to office mandates still tick off employees -- and yet, a steady trickle of commands keep coming. My column about mandates for MIT Sloan Management Review was their 3rd most read story of 2024 (so far), which is a bit of a good news / bad news situation, tbh. The frequency of mandates has dropped; The Conference Board reports that #ReturnToOffice is way down the list of things to sweat this year for most executives. Those that remain tend to have two factors in common: executives under pressure for poor performance, and a desire to reduce staff. "Maybe people aren't working hard enough / taking this seriously enough" gets combined with "how do we know they're really working?" into "maybe we can avoid a layoff and severance." The challenge remains that the same command-and-control policy that might result in some "voluntary" turnover and remove people who really aren't working hard also tarnishes everyone -- including your highest performers. That's the doom loop. Flexibility also can't be a free-for-all. I've worked with enough teams grappling with coordination tax -- and people who want to come in, but not to sit alone on Zoom all day. Teams need to align on purpose for coming together, ensure they have regular in-sync hours, and agree on what tools they use (including the office) for which purpose. Leaders need to invest in getting themselves aligned on goals and priorities. What are the most important goals we've got for the back half of the year? Who's accountable at the exec level for getting us there? How does that roll out throughout the organization? What are we going to stop doing to do better on what matters most? Outcomes-driven leadership takes work, and hard decision making. It's harder than simply issuing a command. But it's the only way you're going to engage people on the goals of the business, instead of distracting the organization with the latest shift in policy. 🔗 Link in comments to the article! Huge thanks to the amazing researchers and experts that I tap for my work, including Mark Ma, Molly Sands, PhD, Annie Dean and team at Atlassian, Sharon Parker, Nick Bloom, Erin Grau at Charter, Caitlin Duffy, PhD at Gartner and several other amazing, incredible researchers whose work I love -- and thanks Leslie Brokaw, Abbie Lundberg and team at MIT Sloan Management Review! #RTO #leadership #futureofwork #remotework #remote #WFH #hybrid #hybridwork
The best remote leaders have 2 things in common: EQ and Resilience.
Labor Day's not that for off Brian, your annual attempt at RTO
They apparently don't like micromanagement either. Who knew !
+1 to "outcomes-driven leadership". It's amazing to see how few companies define the outcomes they're hoping to achieve, which would in turn allow their teams to rise to the challenge regardless of location. It also take a lot of interrupted time to think about different solutions (to achieve an outcome), which working from an office so often prevents (..."ahem, quick question", "how was traffic today", "can we go for a walk and complain about the new RTO policy?", etc. etc.) 😅
The obsession about WHERE work happens versus WHAT work needs to be done baffles me. Granted the latter is complex but the former is a distraction. The point about Purposeful is so critical because nothing destroys morale than spending commute time to sit on a Zoom call in your cubicle. Always appreciated Michael Arena term “is this heads down or heads up work” - the former broadly the stuff you effectively do quietly and solitary (at home) or in a group collectively (in office) Regardless if it’s all about “control” then sadly employees will most often lose. Dave Cairns Dawn Campbell Bretton Putter
Bottom line: work has evolved and old-school leadership has not. The C-Suite has created excruciating complexity at work with all of their merging and offshoring and meeting proliferation yet they expect their simplistic top-down management styles to still make sense. Increasingly, old-school leadership styles are at odds with the work they expect people to handle. Oh, and when they ask how they can improve via surveys, they choose to ignore what they hear or even punish people for it. We need a leadership revolution in Corporate America. I'm here for that!
Ooof. It’s 2H 2024 and so many leaders are STILL confused about the difference between productivity and attendance.
Interesting read. Return to office mandates definitely seem to stir up a lot of emotions. It’s tough to find the right balance between flexibility and ensuring productivity. Aligning on goals and priorities sounds like a much better approach than just issuing commands. Thanks for sharing the article and insights.
You said it Brian Elliott - outcome driven leadership and investment in self/team 🙌. Change is never easy but imagine what could be possible if we responded rather than reacted to it, shifting mindset and behaviour 🤔 💫
Advisor, speaker & best-selling author | startup CEO, Google, Slack | Forbes' Future of Work 50
2wLink to article: https://sloanreview.mit.edu/article/return-to-office-mandates-how-to-lose-your-best-performers/