"Nothing is more important to Southwest than the safety of our customers and employees," a spokesperson tells Axios. Southwest Airlines have been involved in incidents, forcing safety to the forefront, even as a corporate skirmish is primed to escalate.
Axios’ Post
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Strategic communications consultant, ex-JLL Inc. & Aon plc | Reputation | Media | Social | Thought leadership & content marketing | Crisis comms | Internal & change comms
I’m sure fellow comms practitioners were thinking similar thoughts to mine when they saw the news about the incident with the Alaska Airlines plane earlier today. Which is: my god how petrifying thank goodness everyone is safe maybe I should avoid flying on 737 Max-9 planes and then, because our comms brains never really switch off, even at the weekend, I wonder how the company is managing comms around this? At very quick glance their approach looks very good: initial acknowledgement with a commitment to providing more information as soon as it’s available, followed up by a more detailed update including confirmation of the safety of everyone onboard, then a longer message from the CEO detailing their response which puts safety first, and a personal apology for what passengers will have gone through. And followed up with a message for all other impacted customers, also apologising to them. It’s really interesting that they have used X to share these updates - I can’t see anything on other socials or even their website. So, much as X is now maligned, it’s where they’ve turned to in this crisis situation. I’m curious about Boeing’s response and also what other airlines who fly that model plane will respond when asked if they are taking any precautions around their own fleets. Not had time to look and think I should get back to my weekend! But overall just wanted to share this as it’s an interesting story to follow from a crisis comms perspective. And hats off to the crew for managing what must have been horrifying situation. Thank goodness all are safe. #CrisisCommunication
Alaska Airlines grounds 737 Max 9 planes after section blows out mid-air
bbc.co.uk
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IIMB | IIMK | Transitioning Defence Officer | Senior Program Manager (Defence Projects) | Recruiter Defence Officers (GTO - DIPR)| Certified Reliability Professional (CRP-CFR, Chennai)| BE (E&C)
Values are fundamental to a company's core structure and strategic positioning. They represent the unwavering attributes that a company holds onto, even during challenging times, as seen with Southwest Airlines. Core values stem from the inner beliefs of the founders and are a small set of timeless guiding principles that need no external justification. These values hold intrinsic importance to those within the organization, serving as the essential tenets that define the company's identity and direction.
Southwest Airlines became the biggest U.S. airline by domestic passengers by doing things its own way. Trouble is, that’s no longer working so well, Alison Sider and Dawn Gilbertson write. For decades, Southwest and its unflinchingly loyal base of fliers and employees were the envy of the U.S. aviation industry. The plucky, innovative airline spawned legions of copycats mimicking its simple operation and generated industry-leading profit margins. But expenses have ballooned and profit margins now lag behind some rivals’. Southwest is so serious about improving its finances that the airline is contemplating radical changes to its hallmarks. It’s studying whether to start assigning seats, shake up boarding or offer some rows with extra legroom for a fee to widen its appeal. It has started putting its fares in Google Flights, an airfare search site it long avoided because it preferred that customers book trips on its own website or app. Sacrificing attributes that helped make Southwest a fan favorite, like free checked bags, is a no-go for now. “You cannot be stubborn about change,” CEO Bob Jordan said Wednesday at an industry event. “At the same time, we’re going to stick to our values.” ✈️ Read more on how Southwest is trying to win over fliers: https://lnkd.in/e43vRd3v
Southwest Changed Flying. Now It Can’t Change Fast Enough.
wsj.com
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Southwest Airlines became the biggest U.S. airline by domestic passengers by doing things its own way. Trouble is, that’s no longer working so well, Alison Sider and Dawn Gilbertson write. For decades, Southwest and its unflinchingly loyal base of fliers and employees were the envy of the U.S. aviation industry. The plucky, innovative airline spawned legions of copycats mimicking its simple operation and generated industry-leading profit margins. But expenses have ballooned and profit margins now lag behind some rivals’. Southwest is so serious about improving its finances that the airline is contemplating radical changes to its hallmarks. It’s studying whether to start assigning seats, shake up boarding or offer some rows with extra legroom for a fee to widen its appeal. It has started putting its fares in Google Flights, an airfare search site it long avoided because it preferred that customers book trips on its own website or app. Sacrificing attributes that helped make Southwest a fan favorite, like free checked bags, is a no-go for now. “You cannot be stubborn about change,” CEO Bob Jordan said Wednesday at an industry event. “At the same time, we’re going to stick to our values.” ✈️ Read more on how Southwest is trying to win over fliers: https://lnkd.in/e43vRd3v
Southwest Changed Flying. Now It Can’t Change Fast Enough.
wsj.com
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We are all deeply concerned to hear about the recent incident involving an Alaska Airlines pilot. Safety is paramount in the aviation industry, and incidents like these highlight the critical role of Crewise services in ensuring the well-being of both passengers and crew. In today's dynamic and challenging aviation landscape, the need for comprehensive crew management solutions has never been more apparent. Crewise services provide business aviation operations with the tools and resources necessary to maintain the highest standards of safety, human resilience, and operational efficiency. Let's use this incident as a reminder that people who are suffering may already be in your midst and they may not know where to turn to for help. This highlights the importance of investing in advanced crew support management and training programs. By doing so, we can enhance the safety and security of our skies while ensuring the well-being of those who work tirelessly to keep us flying safely. ✈️ #Crewise #AviationSafety #BusinessAviation #SafetyFirst https://lnkd.in/ga8JU7jq
Off-duty pilot may have taken mushrooms before flight he’s accused of disrupting
seattletimes.com
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Article Summary: - An American Airlines flight from Charlotte, N.C., to Gainesville, Fla., experienced a rapid altitude drop of 15,000 feet in three minutes due to a possible pressurization issue. - The plane landed safely with no reported injuries, but passengers described the experience as scary, with burning smells and loud bangs. - Passengers praised the flight crew but urged the airline to improve communication during similar events. Insights: - Flight experienced a significant altitude drop of 15,000 feet in just three minutes. - Passengers reported a burning smell, loud bangs, and ear pops during the incident. - Crew received an indication of a possible pressurization issue and immediately descended to a lower altitude. - Flight landed safely, but passengers expressed the need for better communication from the captain during such events. Thoughts and Observations: This incident highlights the importance of clear communication and reassurance during unexpected situations in air travel. Passengers understandably craved information about the incident, and the flight crew's professionalism was praised. Airline companies should prioritize effective communication protocols to alleviate fears and ensure passenger safety. Question: Have you ever experienced a similar situation during a flight? How do you think airlines can improve their communication strategies during emergencies? #flightexperience #airlinesafety #stuartbrisgel #b1financial
American Airlines plane drops 15,000 feet in 3 minutes: 'I've flown a lot. This was scary'
fortune.com
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Article Summary: - An American Airlines flight from Charlotte, N.C., to Gainesville, Fla., experienced a rapid altitude drop of 15,000 feet in three minutes due to a possible pressurization issue. - The plane landed safely with no reported injuries, but passengers described the experience as scary, with burning smells and loud bangs. - Passengers praised the flight crew but urged the airline to improve communication during similar events. Insights: - Flight experienced a significant altitude drop of 15,000 feet in just three minutes. - Passengers reported a burning smell, loud bangs, and ear pops during the incident. - Crew received an indication of a possible pressurization issue and immediately descended to a lower altitude. - Flight landed safely, but passengers expressed the need for better communication from the captain during such events. Thoughts and Observations: This incident highlights the importance of clear communication and reassurance during unexpected situations in air travel. Passengers understandably craved information about the incident, and the flight crew's professionalism was praised. Airline companies should prioritize effective communication protocols to alleviate fears and ensure passenger safety. Question: Have you ever experienced a similar situation during a flight? How do you think airlines can improve their communication strategies during emergencies? #flightexperience #airlinesafety [Hashtags: #flightexperience #airlinesafety] https://lnkd.in/ejkmJB3g
American Airlines plane drops 15,000 feet in 3 minutes: 'I've flown a lot. This was scary'
fortune.com
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My career started with Safety and branched out into HR and Risk Management. I am also a frequent flier on United, Delta and Alaska. The quoted letter from United's CEO may have been heartfelt, but it was ill-advised and very incomplete. One cannot blame parts falling off the fuselage of a 25 year old airframe on a manufacturing defect. Neither can a landing gear wheel falling off of a veteran airframe be blamed on a manufacturing error. No, those are fleet maintenance issues, failed C-checks and other shortcuts. That the CEO believes these United issues are unrelated is the problem. They all have a proximate cause that lies in the management and leadership structure directly attributable to company culture. A bold leader would not have issued such a public memo. No, they would have had a mandatory 24-48 hour stand down for a full review of all safety related items from corporate offices to the maintenance hangers; flightline and ultimately the flight deck. This is serious, Henrich's Accident Causation Theory is as valid today as it was over 90 years ago. 300 - 29 - 1. United is now overdue for a major incident
Respect Science - Respect Nature - Respect Each Other. Crisis Management, Exercise Design, Pandemic & Resiliency Planning. Thought Leader, Consultant, Author & Speaker
United Airlines has been having a tough few months; as an almost 3 million miler, I hope they resolve this soon. There have been 14 incidents with Boeing planes this year...some sound like maintenance issues with the airlines, others sound like manufacturing, issues with Boeing. I got an email penned by United's CEO today - it was picked up by USA TODAY. One paragraph really stood out to me...and not in a good way. Here it is. “Unfortunately, in the past few weeks, our airline has experienced a number of incidents that are reminders of the importance of safety. While they are all unrelated, I want you to know that these incidents have our attention and have sharpened our focus,” the letter said while pledging action to increase safety at the carrier. Two lines popped up to me and I thought, who is doing your crisis communications??? "Our airline has experienced a number of incidents that are reminders of the importance of safety." Excuse me, but safety should be paramount in your company every moment. "Sharpen our focus"- I want a sharp focus on safety at United every day, every hour, and every minute. Really. What are your thoughts? https://lnkd.in/gu9zxWUD
United Airlines CEO tells customers string of incidents 'have sharpened our focus'
usatoday.com
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Marketing | Strategic Communications | Brand Management | Change Communication | Corporate Communications | Brand | Project Management | Project Management | Change Management | PR | Crisis Communication professional
🛫 The recent incident involving a Boeing plane losing a door has reignited discussions surrounding aviation safety and the pivotal role of media and social media platforms. Despite the reassurances from top aviation officials like Transportation Secretary Pete Buttigieg and FAA head Michael Whitaker, the public’s perception of safety has been influenced by high-profile mishaps and ongoing issues at Boeing. While the aviation industry boasts a commendable safety record, the scrutiny brought by the media and social media platforms serves as a necessary check against any compromise on passenger safety. It’s evident that genuine concerns highlighted through these channels contribute to maintaining the integrity of safety standards within the industry. As Robert Sumwalt aptly puts it, incidents often trigger media frenzies, but it’s essential to recognize the robust safety systems in place. Nonetheless, the recent surge in critical memes and online content surrounding Boeing underscores the need for transparent communication and proactive measures to address safety concerns. United Airlines’ CEO Scott Kirby’s acknowledgment of recent incidents and the commitment to enhanced training reflects the industry’s dedication to ensuring passenger safety. In essence, while challenges persist, the collaborative efforts of regulators, industry players, and public scrutiny are crucial in upholding aviation safety standards. #AviationSafety #Boeing #PassengerSafety 🌐✈️ https://lnkd.in/g6w9uurR
As aviation industry becomes butt of jokes, officials stress flying is safe
washingtonpost.com
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Educator | Essential Question(s) Learning Experiences, Curriculum Development, Youth & Leadership Development, Strategy & Implementation, Systems Thinking Problem Solving, Program Management
Well, corporate travelers and #Holidaytravelers alike; fly at your own risk. Everyone knows pilots are largely highly skilled/educated and underpaid as are flight attendants, (and often overworked in the US based on FAA guidelines that need serious reconsideration and job creation to compensate so these people can see/spend more time with their families when not on call or duty if in service) but the real people managing the bulk of your flight (at altitude and through ascension/descencion) for safety and trajectory coordinates are Air Traffic Controllers. Everyone knows all commercial jets are equipped with autonomous controlling and sensors and are in constant communication via satellite technology (GPS+) to anticipate and direct pilots. Most of your flight is flown autonomously. Thus, Federal Aviation Administration Delta Air Lines United Airlines American Airlines what are we going to do about this before an accident happens this winter holiday season? Let’s recall that France was the first industrialized nation to ban connecting flights: https://lnkd.in/eGWumQ9H Essential Question: How are the Railroad deconstruction projects of the mid 20th Century in the United States related to #BigOil or also known as the #FossilFuelEconomy? Who benefits? https://lnkd.in/eGiqWs-F #onenesswiththeonepercentprayer #doitforthechildren #withgratitude 🙏🏻❤️🦁🌅🪷
Drunk and Asleep on the Job: Air Traffic Controllers Pushed to the Brink
https://www.nytimes.com
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Creating aviation/aerospace education ecosysystems with government, industry and education workforce development programs to connect kids and parents to aviation and aerospace career opportunities
Another brilliant piece from Gary Leff #viewfromthewing on what is at stake with the JSX fight. Gary makes the argument any FAA action may, in fact, be illegal. I have a real problem with #aviation officials such as American Airlines Southwest Airlines Air Line Pilots Association playing politics with #safety. So I love Gary spotlighting the safety problems at both airlines in comparison with #JSX's record. "There are no specific concerns about safety at JSX. There are more incidents with pilots at American and Southwest (like American pilots wandering in front of a Delta 737 taking off from JFK, in a narrowly averted disaster, and Southwest pilots nearly plunging into the ocean)." "And former American Airlines CEO Doug Parker says that he and Southwest Chief Operating Officer Andrew Watterson got together privately with the head of the TSA to get government action against JSX." Is that collusion? violation of anti-trust? Federal Aviation Administration should not be carrying #airlines water in this. This is not about safety but about protecting the 900-pound gorillas from competition. https://lnkd.in/gQyY7Ksk
FAA Under Siege: The Dirty Tactics American Airlines and Southwest Are Using To Keep Air Travel Miserable - View from the Wing
https://viewfromthewing.com
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