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I help brands grow. Insights | Strategy | Consult | Mentor

Segmentation. Segmentation. Segmentation!

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Growth Strategy & Execution | D2C Products and Services | Marketing Consultant | Fractional CMO | Interim Management | Available for Projects โœ…

๐—–๐—˜๐—ข๐˜€ ๐—ฎ๐—ป๐—ฑ ๐—–๐— ๐—ข๐˜€: ๐—ฃ๐—น๐—ฒ๐—ฎ๐˜€๐—ฒ ๐—™๐—ถ๐˜… ๐—ฌ๐—ผ๐˜‚๐—ฟ ๐—ฆ๐—ฒ๐—ด๐—บ๐—ฒ๐—ป๐˜๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—™๐—ผ๐—ผ๐—ฑ ๐—ณ๐—ผ๐—ฟ ๐—ง๐—ต๐—ผ๐˜‚๐—ด๐—ต๐˜ ๐—ฎ๐—ป๐—ฑ ๐—š๐˜‚๐—ถ๐—ฑ๐—ฒ๐—น๐—ถ๐—ป๐—ฒ๐˜€ ๐Ÿ‘‡ This is a follow-up to my last post, adding more flesh to the bones. In Marketing, Much Goes Wrong:    - Overreliance on digital    - Performance addiction    - 4P obliviousness ..... But there's one thing topping it all: SEGMENTATION I've rarely encountered a more misunderstood topic. It's driving me nuts because it's so fundamental, yet the most underinvested area in marketing. ๐—ฆ๐˜๐—ฎ๐˜๐˜‚๐˜€-๐—ค๐˜‚๐—ผ ๐—ฎ๐—ป๐—ฑ ๐—ฃ๐—ฟ๐—ผ๐—ฏ๐—น๐—ฒ๐—บ๐˜€ The standard segmentation is personas. Category: Marketing Bullshit. They are BS - based on TONS of HOT AIR. (More in my last post). ๐—ง๐—ต๐—ฒ ๐—•๐—ฒ๐˜๐˜๐—ฒ๐—ฟ ๐—”๐—น๐˜๐—ฒ๐—ฟ๐—ป๐—ฎ๐˜๐—ถ๐˜ƒ๐—ฒ Use VALUE-BASED SEGMENTATION to INFORM YOUR STRATEGY. Here's how to do it: [๐Ÿญ] ๐—ค๐˜‚๐—ฎ๐—ป๐˜๐—ถ๐˜๐—ฎ๐˜๐—ถ๐˜ƒ๐—ฒ ๐—œ๐—ป๐˜€๐—ถ๐—ฑ๐—ฒ* "Who are you winning/losing with today?"        - Current repeat/loyalty/value.        - Understand value distribution.   *You won't have the data to granularly understand. That's okay at this point. [๐Ÿฎ] ๐—ค๐˜‚๐—ฎ๐—น๐—ถ๐˜๐—ฎ๐˜๐—ถ๐˜ƒ๐—ฒ ๐—ข๐˜‚๐˜๐˜€๐—ถ๐—ฑ๐—ฒ "What's out there?"        - Consumer alternatives (strengths & weaknesses).        - Qualitative market research (drivers, triggers, barriers, needs...). [๐Ÿฏ] ๐—ค๐˜‚๐—ฎ๐—น๐—ถ๐˜๐—ฎ๐˜๐—ถ๐˜ƒ๐—ฒ ๐—œ๐—ป๐˜€๐—ถ๐—ฑ๐—ฒ "Why you might win & lose"        - Hypotheses about drivers behind winning & losing.        - Hypotheses about consumer segments you win/lose with today based on consumer alternatives and potential barriers, drivers, triggers, needs. [๐Ÿฐ] ๐—ค๐˜‚๐—ฎ๐—ป๐˜๐—ถ๐˜๐—ฎ๐˜๐—ถ๐˜ƒ๐—ฒ ๐—ข๐˜‚๐˜๐˜€๐—ถ๐—ฑ๐—ฒ "Who is winning and why?"        - Industry growth rates.        - Competitor growth rates.        - Bringing it together with [1], [2] & [3]. [๐Ÿฑ] ๐—–๐—ผ๐—ป๐˜€๐˜‚๐—บ๐—ฒ๐—ฟ ๐—ฅ๐—ฒ๐˜€๐—ฒ๐—ฎ๐—ฟ๐—ฐ๐—ต "Validate hypotheses"        - Identify SOW of different alternatives.        - Verify drivers, triggers, barriers, 4P preferences behind.        - Repeat & value of alternatives.        - Pitch value propositions. [๐Ÿฒ] ๐—ฆ๐—ฒ๐—ด๐—บ๐—ฒ๐—ป๐˜๐—ฎ๐˜๐—ถ๐—ผ๐—ป        - Define segments with highest value & growth potential.        - Define winning value proposition and 4P strategy. [๐Ÿณ] ๐—”๐—ฑ๐—ท๐˜‚๐˜€๐˜ ๐—ฆ๐˜๐—ฟ๐—ฎ๐˜๐—ฒ๐—ด๐˜† ๐—”๐—ฐ๐—ฐ๐—ผ๐—ฟ๐—ฑ๐—ถ๐—ป๐—ด๐—น๐˜† Truth is, every case is unique and needs a dedicated framework. However, the 7 steps above give a rough guideline on how to use qualitative and quantitative internal and external insights to identify your most valuable consumer segments and adjust your strategy accordingly. For all of you that were in Cannes, discussing: - "Boring" marketing - Creativity - Innovation Please rethink priorities. Please fix your segmentation. It's fundamental. If you need help, let me know. I am Julia Kinner. My consulting firm, JK & Associates SA, focuses on growth strategy and execution for direct-to-consumer digital products and services.

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