Segmentation. Segmentation. Segmentation!
Growth Strategy & Execution | D2C Products and Services | Marketing Consultant | Fractional CMO | Interim Management | Available for Projects โ
๐๐๐ข๐ ๐ฎ๐ป๐ฑ ๐๐ ๐ข๐: ๐ฃ๐น๐ฒ๐ฎ๐๐ฒ ๐๐ถ๐ ๐ฌ๐ผ๐๐ฟ ๐ฆ๐ฒ๐ด๐บ๐ฒ๐ป๐๐ฎ๐๐ถ๐ผ๐ป ๐๐ผ๐ผ๐ฑ ๐ณ๐ผ๐ฟ ๐ง๐ต๐ผ๐๐ด๐ต๐ ๐ฎ๐ป๐ฑ ๐๐๐ถ๐ฑ๐ฒ๐น๐ถ๐ป๐ฒ๐ ๐ This is a follow-up to my last post, adding more flesh to the bones. In Marketing, Much Goes Wrong: - Overreliance on digital - Performance addiction - 4P obliviousness ..... But there's one thing topping it all: SEGMENTATION I've rarely encountered a more misunderstood topic. It's driving me nuts because it's so fundamental, yet the most underinvested area in marketing. ๐ฆ๐๐ฎ๐๐๐-๐ค๐๐ผ ๐ฎ๐ป๐ฑ ๐ฃ๐ฟ๐ผ๐ฏ๐น๐ฒ๐บ๐ The standard segmentation is personas. Category: Marketing Bullshit. They are BS - based on TONS of HOT AIR. (More in my last post). ๐ง๐ต๐ฒ ๐๐ฒ๐๐๐ฒ๐ฟ ๐๐น๐๐ฒ๐ฟ๐ป๐ฎ๐๐ถ๐๐ฒ Use VALUE-BASED SEGMENTATION to INFORM YOUR STRATEGY. Here's how to do it: [๐ญ] ๐ค๐๐ฎ๐ป๐๐ถ๐๐ฎ๐๐ถ๐๐ฒ ๐๐ป๐๐ถ๐ฑ๐ฒ* "Who are you winning/losing with today?" - Current repeat/loyalty/value. - Understand value distribution. *You won't have the data to granularly understand. That's okay at this point. [๐ฎ] ๐ค๐๐ฎ๐น๐ถ๐๐ฎ๐๐ถ๐๐ฒ ๐ข๐๐๐๐ถ๐ฑ๐ฒ "What's out there?" - Consumer alternatives (strengths & weaknesses). - Qualitative market research (drivers, triggers, barriers, needs...). [๐ฏ] ๐ค๐๐ฎ๐น๐ถ๐๐ฎ๐๐ถ๐๐ฒ ๐๐ป๐๐ถ๐ฑ๐ฒ "Why you might win & lose" - Hypotheses about drivers behind winning & losing. - Hypotheses about consumer segments you win/lose with today based on consumer alternatives and potential barriers, drivers, triggers, needs. [๐ฐ] ๐ค๐๐ฎ๐ป๐๐ถ๐๐ฎ๐๐ถ๐๐ฒ ๐ข๐๐๐๐ถ๐ฑ๐ฒ "Who is winning and why?" - Industry growth rates. - Competitor growth rates. - Bringing it together with [1], [2] & [3]. [๐ฑ] ๐๐ผ๐ป๐๐๐บ๐ฒ๐ฟ ๐ฅ๐ฒ๐๐ฒ๐ฎ๐ฟ๐ฐ๐ต "Validate hypotheses" - Identify SOW of different alternatives. - Verify drivers, triggers, barriers, 4P preferences behind. - Repeat & value of alternatives. - Pitch value propositions. [๐ฒ] ๐ฆ๐ฒ๐ด๐บ๐ฒ๐ป๐๐ฎ๐๐ถ๐ผ๐ป - Define segments with highest value & growth potential. - Define winning value proposition and 4P strategy. [๐ณ] ๐๐ฑ๐ท๐๐๐ ๐ฆ๐๐ฟ๐ฎ๐๐ฒ๐ด๐ ๐๐ฐ๐ฐ๐ผ๐ฟ๐ฑ๐ถ๐ป๐ด๐น๐ Truth is, every case is unique and needs a dedicated framework. However, the 7 steps above give a rough guideline on how to use qualitative and quantitative internal and external insights to identify your most valuable consumer segments and adjust your strategy accordingly. For all of you that were in Cannes, discussing: - "Boring" marketing - Creativity - Innovation Please rethink priorities. Please fix your segmentation. It's fundamental. If you need help, let me know. I am Julia Kinner. My consulting firm, JK & Associates SA, focuses on growth strategy and execution for direct-to-consumer digital products and services.