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Did you know that a whopping 81% of customers agree that a positive customer experience significantly boosts the likelihood of repeat purchases? 💡 In today's world, where customer loyalty hangs in the balance, businesses simply can't afford to skimp on customer service. Every interaction is a chance to leave a lasting impression. Tune in to episode 47 to learn how you can create experiences that keep them coming back for more. 💼. Listen to the Ms. Biz Podcast at: 🔗Apple Podcast: https://buff.ly/43MBNB0 ✨ Google Podcast, Spotify, and All Other Platforms: https://buff.ly/3Dv5v2U #msbizpodcast #BoltzLegal #BoltzMedia #CustomerService #RavingFans

Who's ready to dive into episode 26 of the CXD podcast? In this episode, Oliver King reveals how centring customers in every initiative can transform both customer satisfaction and operational performance. Tune in to discover the methodologies and tools that drive this essential transformation, making it a crucial tool for any organisation aiming to enhance their customer experience. https://lnkd.in/eByJ7AcQ #CustomerJourneyDesign #CustomerJourney #CustomerExperience #CustomerExperiencePodcast

The Net Promoter System Podcast has a new name: Customer Confidential. In this podcast series, Rob Markey talks to loyalty leaders about the techniques they use to keep customers coming back, and why customer loyalty is so critical to long-term success.

#CX metrics aren't always aligned with operational metrics. Understanding how they have to work together is critical for success, says Michael Mattson, today's guest on #NextinQueue. Rob Dwyer digs into #CustomerExperience in the US Postal Service with someone who was in the room. They discuss the following and more! 📮 Customer touch points 🐌 Affecting change in a large organization 🧭 Navigating organizational politics 📊 Linking Customer Experience to financial metrics 📢 Formalizing customer feedback 🤼 The importance of effective communication and conflict resolution Check out the entire episode here https://lnkd.in/gY3jP4KW or wherever you listen to podcasts!

How can brands gain loyalty and grow their customer lifetime value? In this clip, Brett and Jimmy share tips on boosting customer loyalty and lifetime value! Want to watch the full podcast? Check the comments for more. 👇 #agency #podcastclips #brandloyalty #brand

The Net Promoter System Podcast has a new name: Customer Confidential. In this podcast series, Rob Markey talks to loyalty leaders about the techniques they use to keep customers coming back, and why customer loyalty is so critical to long-term success.

The Net Promoter System Podcast has a new name: Customer Confidential. In this podcast series, Rob Markey talks to loyalty leaders about the techniques they use to keep customers coming back, and why customer loyalty is so critical to long-term success.

Learn from the experts in customer service! Join us for the latest episode of Experience Better: The CX Podcast™ featuring Erin Sweatman, VP of Merchant Marketing at American Express. Discover how American Express goes above and beyond to provide outstanding customer service worldwide. Listen here: https://lnkd.in/g_i4GSnA #customerexperience #podcast

From The Voice of Leadership Podcast archives: Customer Experience is Providing Consistent VIP Star Status (Episode # 368) Do you treat your customers like VIP Stars? Invest in your customers and see them happily invest in you! In this episode Dr. Karen shares ideas on how you can increase customer loyalty and satisfaction by treating your customers like VIP Stars. Remember to get some of your best ideas from clients and other industries. https://lnkd.in/egyZ93gd #customerexperience #customerloyalty #customersatisfaction #executiveleadership

The Net Promoter System Podcast has a new name: Customer Confidential. In this podcast series, Rob Markey talks to loyalty leaders about the techniques they use to keep customers coming back, and why customer loyalty is so critical to long-term success.