"You can't cheapen everything, remove the values and take more profit without the customers noticing and going elsewhere."
– Mark Constantine (co-founder of Lush and former supplier to the Body Shop).
For over three decades, the Body Shop built a robust, global brand that was renowned as much for its distinctive product line as it was for its message to the cosmetic industry.
The Body Shop was known for ethical practices, being against animal testing, and supporting social causes – locally and globally.
Everything about the brand screamed feel good about yourself – inside and out.
But, the 2006 sale of The Body Shop to L’Oréal signalled a betrayal of trust.
One of L’Oréal’s major shareholders is Nestlé – a company notorious for the baby milk scandal and continued unfair business practices in acquiring cocoa, coffee, and water.
How could the Body Shop deliver the same customer experience when owned by corporations that interact with the world so differently?
The answer is it couldn’t.
Without the social activism that held the brand to account, the guarantee that the products were “cruelty-free” lost its edge.
Somehow, The Body Shop – once an industry disruptor and leader, now struggled to differentiate itself.
Thanks to the work of The Body Shop, many cosmetic brands now offer cruelty-free products as standard.
Unfortunately, the VOICE of The Body Shop seeking change in the world was no more – it had become just another body care brand.
The cheapening of the supply chain compounded this loss of voice and led to the products losing much of their “natural” vibe and sense of individuality.
Although L’Oréal subsequently sold The Body Shop (for a profit), the damage had been done.
Over the last decade, brand loyalty has wavered to the point where administrators have been brought in to save what is left.
In short, although The Body Shop has maintained its name, logo, and product line, the brand is a shell of what it was.
The oyster was eaten, and the pearl was removed.
What can we learn from this?
Like a pearl, a brand takes time to develop – nurture that pearl.
Don't rush it and don't compromise on what matters most.
VP Brand Partnerships
9moThis is fabulous... like you and your team!!