Michael Appel’s Post

Integrating customer experience (CX) and employee experience (EX) data is more than just a strategy—it's the future. CX and EX is the power duo ⚡ that can: ⬇️ Reducing employee turnover 🔋 Boost operational efficiency ⬆️ Increase employee engagement 😀 Drive customer satisfaction and loyalty Read how ➡️ https://hubs.li/Q020nXjx0 #EmployeeExperience #EX #EXStrategy #CustomerExperience #CX #CXStrategy #CustomerLoyalty

The ultimate mission of customer experience is to enhance the way customers connect with your brand. And, let's be real, who doesn't want more profits? Did you know that companies that prioritise CX are 60% more profitable and rake in 80% more revenue? But wait, there's more! It's like a two-for-one deal because improving CX also boosts employee engagement and earns you glowing reviews and recommendations from happy customers. It's a win-win situation! #business #CX #cxmanagement #cxstrategy

In today's competitive market, customer expectations are at an all-time high. To meet these demands, businesses need to focus not only on the customer experience (CX) but also on the employee experience (EX) to ensure quality service. Companies that prioritize service over profit recognize that service can be the biggest differentiator in today's demanding customer market. By focusing on both EX and CX, businesses can attract talent, reduce turnover, and improve employee engagement metrics. #CustomerExperience #EmployeeExperience

The ultimate mission of customer experience is to enhance the way customers connect with your brand. And, let's be real, who doesn't want more profits? Did you know that companies that prioritise CX are 60% more profitable and rake in 80% more revenue? But wait, there's more! It's like a two-for-one deal because improving CX also boosts employee engagement and earns you glowing reviews and recommendations from happy customers. It's a win-win situation! #business #CX #cxmanagement #cxstrategy

The ultimate mission of customer experience is to enhance the way customers connect with your brand. And, let's be real, who doesn't want more profits? Did you know that companies that prioritise CX are 60% more profitable and rake in 80% more revenue? But wait, there's more! It's like a two-for-one deal because improving CX also boosts employee engagement and earns you glowing reviews and recommendations from happy customers. It's a win-win situation! #business #CX #cxmanagement #cxstrategy

From enhancing revenue growth and customer retention to achieving operational excellence and boosting employee engagement, CJM offers a strategic approach to understanding and meeting customer needs. This tool not only improves customer interactions but also aligns business strategies with customer expectations, laying a solid foundation for expansion and success. Ready to leverage these benefits for your business? Learn more below: https://lnkd.in/eYZ-CYu2 #shopperinsights #insights #consumerinsights #consumerresearch #customerinsights #customerjourney #consumerjourney #pathtopurchase #customerjourneymapping #journeymap #CX #P2P #marketresearch #b2bresearch #b2cresearch #personas #cxinsights #cx #customerexperience

This is an insightful article and research by Tiffani Bova about the positive correlation between Employee and Customer Experience, published in HBR. I truly believe that creating positive and inspiring experiences for employees will have an equal positive effect on customer experience. Many organizations are naturally focusing on CX, while at the same time not really investing in EX. Yet, most claim that “People are the most important assets”.  EX is one way of living up to this statement. The one point I would add to the article below is a focus on the physical workplace, as suggested by Jacob Morgan, too. As you would ensure a great PoS experience for customers, organizations should not underestimate the impact of an attractive workplace, especially post COVID times.

Growth isn't just about increasing your sales or expanding your customer base. It's about creating a sustainable business model that can withstand the ups and downs of the market. Your success depends on multiple factors: - Product/Service quality - Customer satisfaction - Employee engagement - Profit margins Strive to balance all these elements. Only then can you truly grow your business in a meaningful, enduring way. #growthmindset #businessstrategy

Organisations have known for some time just how much their employee’s experience matters. ‘Inspired’ employees, who feel personally aligned with the values of their organisation are 125 percent more productive than their less inspired colleagues 📈. However, employee engagement initiatives cannot be successful in isolation. The reason, of course, is that employee and customer experiences are inherently linked. For example, McKinsey & Company has found that companies that effectively organise and manage customer experience can realise a 20 percent improvement in customer satisfaction as well as a 30 percent increase in employee engagement. Click the link in comments to read more in this great article from Eduardo Crespo and Customer Experience Magazine (CXM) #cx #ex #customerexperience #exployeeexperience #happycustomers #contactcentre #contactcenter #ai #omnichannel #csat #nps

Matt Mueller's insights on addressing retail and foodservice employee turnover are both timely and impactful. His approach, centered around the five R's—Recruitment, Right Work, Relatable Training, Resources, and Retention—provides a practical roadmap for improving employee engagement and reducing turnover. If you're looking for innovative strategies to enhance your team's experience and boost your business, I highly recommend Matt's book, The Mindful Innovator. Available in print and on Audible, it's a must-read for anyone committed to creating a thriving workplace. Let's end the retail revolving door and start transforming our employee experience today! https://amzn.to/3z5E3tD