Anup Prasad’s Post

Retailers must find ways to create a unified, seamless experience to meet modern consumer expectations effectively, says Abhijit Niyogi, VP & Business Unit Head – Retail, TCS, in this exclusive column for Retail4Growth. Tata Consultancy Services #DataAndAI #RetailTechnology #RetailInnovation #AIinRetail #FrontEndTech #RetailTrends #CustomerExperience #RetailStrategy #DataDrivenInsights

🚀 Unlocking Digital Transformation: Key Takeaways from Reliance Retail's Masterclass 🚀 I recently attended an inspiring masterclass by Reliance Retail, led by Ajin Pisharody and organized by Surinder Pal Singh. The session highlighted how digital transformation is like a caterpillar becoming a butterfly—once transformed, there's no going back. From JioMart's integration of local Kirana stores to Amazon Fresh’s online offerings, we see how digitalization enhances efficiency and customer experience. I also completed an assessment on digital transformation and earned a certificate. Excited to apply these insights and continue growing in the tech space! #DigitalTransformation #RelianceRetail #TechInnovation #ProfessionalGrowth

An insightful conversation between Abhijit Niyogi , Vice President, Business Head at Tata Consultancy Services and IndianRetailer.com as he unveils the TCS’ remarkable vision and strategy to revolutionise the retail industry with powerful end to end solutions, driving top-line sustainable growth and bottom-line efficiencies. Don’t miss this exclusive conversation on how TCS is maximising the opportunities of a convergent 4IR world !! #Retailtech #SustainableGrowth #RetailIndustry

An Indian Company which believes in customers, the other in quality, price, distribution, the third in cost cutting & fourth in employees & customers 1. The Indian company that believes customers are the key could be **Amazon India**, known for its customer-centric approach and focus on customer satisfaction. 2. The company that believes in quality, price, service, and distribution could be **Tata Group**, which is known for its commitment to quality products, competitive pricing, excellent customer service, and widespread distribution network. 3. The company that focuses on cutting costs and providing goods at discounted prices might be **Big Bazaar**, a popular Indian retail chain known for its discounted pricing strategies and cost-saving initiatives to offer value to customers. 4. The Indian company that believes in handling internal employees to bring about great products and services could be **Infosys**, a leading IT services company known for its emphasis on employee training, development, and engagement to deliver high-quality services to clients.

The dream retail CX for Indian buyers! Are you a customer of Tata cliq, Big Basket or 1 mg? Tata Digital is exploring integration of the operational structures of key group assets such as BigBasket, 1mg, and Tata Cliq. What does it mean? Streamlined operations, Consolidated costs, and enhanced customer experience. With tech led CX design, you might enjoy 1. Consolidated last mile delivery -> lesser packages you have to receive, 2. Data driven personalization across platforms -> Let's say you consistently buy Metformin for diabetes, big basket could build you a basket of diabetic friendly items 3. 360 degree customer purchase profile -> better financial planning and management if it turns to be a single window on Tata Neu with expense analysis. What other ways can you think of creating enhanced CX on #Tatadigital? 😍 #tataneu #tatastories #customerexperiencedesign #techcx #indiancustomer #retailcx #indianretail #techforall #customerexperience

Read the case study to know how Nykaa Retail is powering ahead in the digital age with our PRI and Smart Internet Solution. Know more: https://bit.ly/3TkTYMP #TimeToDoBig #CustomerEngagement #PRI #SmartInternet #Tata

We often hear the phrase "Customer First Approach" around us but what does it actually mean why it is important is something that everyone should understand. Putting the customer at the center isn't just a method; it's an ideology. It's a thought process that guides the way we create products and make decisions. Countless success stories prove that this approach leads to lasting success. 1. Putting Customers First as an Ideology: It's not just about satisfying customers; it's about embracing a customer-centric way of thinking. Companies like Flipkart have done exactly that and found their path to success. 2. A Customer-First Approach in Action: Amazon India's Amazon Prime is a prime example of how this ideology plays out in practice. Perks and quick deliveries keep customers coming back for more. 3. Staying Ahead with Customer-Centric Thinking: Zomato's unwavering customer focus and user-friendly restaurant info keep them ahead in the food delivery game. 4. Loyalty Leads to Profits: MakeMyTrip's loyalty programs and discounts aren't just about short-term gains; they're about building customer loyalty and boosting the bottom line. 5. Learning from Listening: Paytm's commitment to listening and learning from its customers has made it a trusted payment platform. 6. Safety as an Ideology in Healthcare: Apollo Hospitals has embraced patient safety as a core ideology. With advanced tech and a focus on hygiene, they've not only improved healthcare but also made it safer. 7. Personalization as a Thought Process: Netflix in India thinks in terms of personalization. They've mastered the art of tailored content recommendations, making your screen time enjoyable. 8. A Trusted Brand Through Customer Focus: Amul has built its reputation as a trusted dairy brand through a customer-focused ideology. 9. Happy Employees, Happy Customers: Customer-centric approach doesn't just please customers; it makes employees happy, and job satisfaction soars. There are many such examples like TATA, Bajaj etc. 10. The Long Game of Customer-Centric Thinking: TCS's success comes from thinking long-term, adapting to evolving customer needs, and ensuring sustained growth. Embracing Customer First isn't just a strategy; it's a guiding ideology. It's a thought process that shapes our approach to business, and it's a path to long-lasting success. #CustomerFirst #CX #CustomerExperience

Shout out to our customer hero: @Tesco! 🙌 As the third-largest retailer in the world, process visibility is crucial to agility. The supermarket giant used ARIS to reinvent its service model architecture to: ✔️ Design and document standard operating procedures for GFTP ✔️ Transform business processes to drive cultural change ✔️ Reduce operations costs at Tesco Business Services ✔️ Enable lean optimization of store processes with consistent CX ✔️ Reduce process duplication and siloed operations Now Tesco’s teams have the confidence to manage their processes properly. Read more about this journey: https://bit.ly/3UmYN70 #CX #retail #operations

Shout out to our customer hero: @Tesco! 🙌 As the third-largest retailer in the world, process visibility is crucial to agility. The supermarket giant used ARIS to reinvent its service model architecture to: ✔️ Design and document standard operating procedures for GFTP ✔️ Transform business processes to drive cultural change ✔️ Reduce operations costs at Tesco Business Services ✔️ Enable lean optimization of store processes with consistent CX ✔️ Reduce process duplication and siloed operations Now Tesco’s teams have the confidence to manage their processes properly. Read more about this journey: https://bit.ly/3UmYN70 #CX #retail #operations

Shout out to our customer hero: @Tesco! 🙌 As the third-largest retailer in the world, process visibility is crucial to agility. The supermarket giant used ARIS to reinvent its service model architecture to: ✔️ Design and document standard operating procedures for GFTP ✔️ Transform business processes to drive cultural change ✔️ Reduce operations costs at Tesco Business Services ✔️ Enable lean optimization of store processes with consistent CX ✔️ Reduce process duplication and siloed operations Now Tesco’s teams have the confidence to manage their processes properly. Read more about this journey: https://bit.ly/3UmYN70 #CX #retail #operations