Angelica Madrigal’s Post

What if you just didn’t? Field leadership is often stuck between a rock and a hard place. I see you caught between corporate initiatives and a dwindling store team. You’re probably working double shifts to get the job done. But what if you didn’t? I’m not saying don’t take pride in your job. I’m saying “Do your best and leave the rest”. I believe it’s time for corporate expectations to calibrate with the reality of the field. Honestly, I think it’s the only way they will be able to retain what talent they have remaining on their leadership teams. #retail #retailleadership #greatresignation

Investment starts with wanting to know the heart beat and be connected to the blood flow.

Is there a difference between brand loyalty and brand love? This quick read points out the Five Principles Of Brand Love. Good stuff, Jeff Fromm (no relation 🙂 ). Pay special attention to #3 to see a quote from your fav leadership consultant! 🙌 (psssst, it's me) https://lnkd.in/ge-Vj449

I often speak about the importance of servantship in leadership. Last weekend I was reading a story about the approach of Nordstrom, one of the world’s most successful department stores. “The company starts all executive-track employees out on the sales floor in the shoe department. They do this because they want their executives to understand customer service. They do it because they understand that going down on your knees in front of a customer is wonderful training. It teaches even their highest-level executives that the customer is the true boss”. They show and prove that understanding and living out subservience is the key to success. Let this story be the inspiration to take along in your leadership journey. Whether you have a shoe department or not, serve your clients at your finest. “True leadership means letting people around you see your ability to be subservient”. #rocksolidleadership #servantship #leadership #executivementor 

Expressing deep gratitude for the incredible journey in retail and the invaluable lessons bestowed upon me by inspiring leaders. 🙏 Reflecting on this path, I've come to understand that success isn't solely about pursuing personal desires; it's a collaborative effort within a team. Through the ups and downs of the retail landscape, I've learned that true leadership goes beyond individual aspirations. It's about creating a cohesive and supportive team environment. Each leader I've encountered has left an indelible mark, teaching me the importance of empathy, resilience, and leading by example. As I continue to grow both personally and professionally, I am genuinely thankful for the experiences that have shaped my perspective. Here's to embracing the journey, cherishing the lessons, and always striving to set a positive example for those around me. #Gratitude #RetailJourney #LeadershipLessons #TeamworkMatters

As a retail leader this time of year is always filled with heightened stress for everyone. I had a conversation this morning and someone shared with me "this time of year is always chaotic, but how we chose to deliver the message to our teams is what is important." That message has been rattling around my head all day and helped shape a lot of my message to my team digitally and in person visits. Wanted to share as we all prepare for a busy next two weeks. #retailmanagement #leadership

Bruce Lee once said, "What you don't change, you choose." These words speak volumes in the sphere of collections leadership. As leaders in collections, we must strive for constant improvement in our teams. If we are not actively helping our team members improve - then we are choosing the performance, culture, and processes we have. As you look at your goals for 2024 - and then your current processes - if you then choose to make some changes. Let's chat: We have 30 years of experience helping our collection call center clients implement improved collections processes, culture, and results. #cbsacademy.us #CBSCallmodel #constantimprovement

Happy Monday! Two weeks ago, the Maitri Leadership team gathered at the iconic and beautiful PNC Park for a refreshing session on team goal setting. It was an enriching experience to engage with fellow leaders and brainstorm strategies to uplift and celebrate each individual's achievements through SMART goals. Such interactions not only foster a culture of recognition but also drive us towards our collective and personal milestones with clarity and purpose. #LeadershipDevelopment #TeamGoals #SMARTGoals

Marie Gill posted this and I've been reflecting on my time, 3 decades and counting, at Starbucks and how much Orin Smith and Howard Behar shaped the early years of Starbucks. Also, how the ripple effect of that dedication to #servantleadership continues today. During that time it has been a pleasure and an #honor to watch leaders like Jonathan Fadden, Major Cohen, Dawn Larsen, Lee Moreland, Janet Landers, Jason Wales, Chris Boyle, and Jason Connell and so many others with a #peoplefirst #servantleadership style. Putting people first and tapping into work that is meaningful to them ignites a #passion and often leads to #innovation and builds future leaders. There are so many leaders that miss that and as a consequence lose #talent rather than #nuture it.