Helping organizations, leaders, and teams in their Digital Transformations journey | Spain & Portugal
Enza Iannopollo just delivered a compelling speech, drawing parallels between the challenges of trusting AI and the timeless story of Hamlet. The analogies made during the presentation were truly enlightening! Just the best! #ForrCx #Forrester #CX
Enza is one of the best speakers out there. TOP.
Forethought CEO and Co-founder, Deon Nicholas, recently joined the team at Bloomberg Television to discuss generative #AI as the defining technological shift of our generation, and how #genAI for customer support, in particular, is the single most impactful short-term application. Watch here 📺 ⬇ #GenerativeAI #Tech #Bloomberg #BloombergMarkets #TheClose #AIforCX #CX #CustomerSupport
AI Revolutionizing CX: Live from #TechCircle7DD24! Sudhanshu Mishra, VP Enterprise Business, Ozonetel Communications, engage in an insightful #firesidechat with Pawan Kumar Durbha, Lead – End User Practice, Mosaic Digital, exploring the pivotal role of #AI in elevating #CX and unlocking countless use cases in today's digital landscape.
What's the first task ✨outside of work✨ you would automate? It's true, we've been laser-focused on automation thanks to the recent launch of our AI Agent. So when the mics came out at CX Connect, we couldn't pass up the opportunity to become investigative journalists, and ask CX leaders this hard-hitting question. Your turn 👉 Sky's the limit, creativity's the name of the game, what's the first task you're automating? (PS - laws of physics don't apply). [Huge thanks to our patient participants: Amanda Kwasniewicz, Roma Yumul, Molly Wallace Kerrigan, Jessica Botello, Kevin Gould, Zoe Kahn, Caela Castillo, Ronak Shah, Anne Dyer, Ren Fuller-Wasserman, Alexandria Collis, and Danny Taing]. #CX #Automation #AI #CustomerExperience
Building a customer-first culture isn't a walk in the park. In the heart of every successful organization beats a customer-centric pulse. But how do you infuse that spirit in every employee, ensuring exceptional service flows through their veins? AI Synthetic Agents have brought the formula for a customer love revolution! #CustomerExperience #AIRevolution #Culture #CustomerService #AISynths #Yobi
While GenAI apps have great potential for rapid adoption and business value, it also forces organizations to rethink GenAI security issues. I tell everyone, joining Gartner as an analyst the same month ChatGPT was released made for a very short honeymoon period. So here is my team's (ETT - Emerging Technology and Trends) Impact Radar on what lies just over the horizon in this game changing technology space. Gain expert guidance on one of the most transformative technology trends of this decade. #GartnerIT #GenAI #GenerativeAI #TechTrends
Dive into the future of customer service with the latest in #ConversationalAI! Join industry leaders as they discuss the impact of #GenerativeAI on #ConversationalAI, virtual agents, and the #ContactCenter industry. Don't miss out!
Dive into the future of customer service with the latest in #ConversationalAI! Join industry leaders as they discuss the impact of #GenerativeAI on #ConversationalAI, virtual agents, and the #ContactCenter industry. Don't miss out!
Dive into the future of customer service with the latest in #ConversationalAI! Join industry leaders as they discuss the impact of #GenerativeAI on #ConversationalAI, virtual agents, and the #ContactCenter industry. Don't miss out!
Dive into the future of customer service with the latest in #ConversationalAI! Join industry leaders as they discuss the impact of #GenerativeAI on #ConversationalAI, virtual agents, and the #ContactCenter industry. Don't miss out!
Big thank you to Jonathan Sharp and the whole team at Britannic for having Zoom at #CS20 #convergencesummit. What a wonderfully insightful and inspiring day discussing the transformative power of AI, Automation, and Analytics to drive business outcomes; it was a celebration of connections, ideas, and forward-thinking. Here is the main man and CX legend that is James Adamczuk talking all things #zcx #zoomcontactcenter #zoomvirtualagent #customerexperience #cx #employeeexperience #ex #totalexperience 🚀
Principal Analyst at Forrester
1moThank you. The power of the classics is boundless!!!