American Express’ Post

There are definitely very savy Loyaltynerds out there- I need to become one ! One Mile at a Time is ditching American AAdvantage for British Airways Executive Club. He took advantage of the current British Airways status match offer to get 6 months of Gold status and he plans to keep it. He didn’t have an eligible status – BA won’t match against American Airlines (or Alaska Airlines) Gold status So he did a match to Delta, and used that to match to BA He needs to take a roundtrip transatlantic business class trip to keep the status for a year, otherwise he loses it after October 14. Since American Airlines upgrades are really tough to come by for most customers, on most routes, most of the time, and their lifetime status is much weaker than competitors, he doesn’t see a reason to stick with American AAdvantage for elite status compared to keeping it with British Airways. He figures he can keep his status easily buying domestic first class tickets: BA Silver requires 600 tier points per year and four British Airways segments. That’s 15 short haul American Airlines premium cabin flights for the tier points. BA Gold requires 1,500 tier points per year and four British Airways segments. That’s 38 short haul American Airlines premium cabin flights for the tier points. https://lnkd.in/gKD_n_DA

It's our way or the highway with the latest push by American Airlines to "modernise" travel retailing. In the graphic below I'm quoting Vasu Raja, American's Chief Commercial Officer. He goes on to say “Not only does booking directly with American provide the best possible experience, it's also where we offer the best fares and it's most rewarding for our AAdvantage members.” So the offering of any other reseller (partner, to date) sucks. The best experience is on AA.com. And duh, yeah, if that's the only place AAdvantage will work, of course it's "the most rewarding". 🤣 For the record, I'm well up for things to be shaken up in the (especially corporate) travel channel. We need to move forward, for sure. But I believe AA is taking things way too far here and they are not walking their talk. It's simple: "More convenient" <> "only on AA.com". It's also interesting to note their "preferred TMC partner list" is only going to be unveiled in late April. Grab your popcorn, and let's see where this plan takes American. #disruption #ndc #madness

Good customer service simply leaves customers smiling. Our American Airlines host slipped this little note before we landed on the 17th...today, is the 23rd and it still resonates with me, making me smile. I have always preferred travelling with #AmericanAirlines and this simply reenforces that preference. Even the simple correct spelling of my name was spot on. How to motivate your team to take care of the people they serve? How to make it standard among all members? Finding the answers to these questions will build brand loyalty in your customers.

Excited for business owners to start using the "Expanded Buying Power" feature! Need immediate cash flow? Now you have the financial flexibility to spend above your credit limit on your Business Delta Platinum & Reserve and get business done!

Are you responsible for, or interested in ✈ forecasts and pricing. Well look no further, our colleagues at American Express Global Business Travel Consulting have consulted and have 4 trends to keep an eye on - 1- The Landscape🔭, there's ⛽ and 💵 to consider? 2- Negotiations 👫, how strong is your relationship 📈? 3- Modern Retailing, what will that mean for your program 🖥? 4- How 🌲 is your sourcing, how could SAF support your company initiatives? If in doubt give us a shout for a chat about your air program or any other element of managed travel. #teamgbt #poweringprogressthroughtravel #neverstoplearning

Very solid results - by any measure.

American Airlines takes flight with new loyalty program updates, adding rewards and benefits for all members. Learn more about the changes and share your thoughts in the comments.   What’s new? - Faster track to rewards - More perks for all AAdvantage rewards members - New partnerships for upgrades with points or miles - Exclusive dining perks for their most loyal members   Our Take: American Airlines is taking a measured approach in 2024, focusing on enriching the experience for all members, regardless of status. The emphasis on additional earning opportunities, broader access to benefits, and enhanced upgrade options shows a commitment to rewarding loyalty and catering to diverse travel needs.   Check out the article on CNBC for more information: https://lnkd.in/eYrUvi7M   #AAdvantage #LoyaltyPrograms #TravelNews #customerexperience

Another good example of why I prefer an Amex Membership Rewards card over any cash back card out there…. Just booked British Airways (BA) Business class lie flat seats from Miami to London (MIA-LHR) for 3 of us - summer 2024. Transferred 183k Amex Membership Reward points to Cathay Pacific (CX) plus $695 in taxes/fees for all 3 flights and booked the BA Flight through CX.💪💪. Unlike most airlines, CX prices award tickets using a standard distance-based award chart. This means that you're not subject to dynamic pricing. They are a good option on long haul flights, and round-the-world tickets since they allow stopovers. They also have lower taxes/fees on BA flights than British Airways Executive Club. This same flight, booked with points on BA would have had $2793 in taxes/fees. 🤯 #TeamAmex