Amber Merriweather’s Post

This ordeal left me stranded without a vehicle once my rental coverage expired after a mere 30 days. It took them nearly three months to return my car, and even then, their coverage fell drastically short, barely encompassing the initial 30-day period. Their egregious lack of action, abysmal communication, and utter failure to take any meaningful steps to mitigate these hardships is utterly unacceptable. Their indifference and negligence have exacerbated an already dire situation, leaving me to bear the brunt of the financial burden alone. It is unconscionable that a company entrusted with the well-being of its policyholders could display such callous disregard for their plight. This flagrant disregard for accountability and basic human decency is intolerable and demands swift and decisive action. The time for excuses and empty promises has long passed; it is high time they are held to account for their reprehensible conduct. The conduct of their claims agents further compounds the frustration. Sandra Roumayah, the first representative I dealt with, exhibited a reprehensible level of rudeness, culminating in a heated exchange where she resorted to yelling during a call. This outburst followed my attempts to seek clarification on the lack of progress regarding my vehicle, the absence of communication updates via email or text, and the impending expiration of my rental coverage. Despite my mounting frustration, her abrasive demeanor was unwarranted and unprofessional. Their customer service hotline is equally deplorable. When I attempted to settle my bill on Monday, April 15th, explaining that my car had been stolen and all my cards were inaccessible, I was met with incredulity and informed that credit card payment was not an option. Despite spending an exasperating 30 minutes on the phone, my efforts were futile, and I anticipate receiving a cancellation notice accompanied by punitive fees. Regrettably, my current interaction with Curt Harding mirrors past grievances. Since my car was stolen on March 19th, I have diligently navigated the aftermath, including obtaining a rental car, replacing identification documents, and fulfilling bureaucratic obligations. Despite adhering to their instructions and promptly returning all necessary paperwork by the designated deadline, their inefficiency has resulted in a protracted delay. The lack of communication from my insurance claim adjuster until April 11th, coupled with the impending expiration of my rental coverage on April 18th, underscores their blatant disregard for urgency and customer welfare. This ordeal has inflicted significant financial strain, as I've been forced to cover nearly $600 in rental car expenses out of pocket, a burden I can ill afford as a dedicated inner-city arts educator. Michelle (Shelley) Lehman's apathetic response further exemplifies their systemic failure to address customer grievances promptly and effectively.