Alberto Hijosa García’s Post

With the recent approval of the EU AI Act aiming to regulate AI for a healthier digital environment, how do you envision its impact on the future of AI-driven customer support? Do you believe government regulations are necessary to ensure ethical and responsible AI adoption in contact centers? Share your insights and perspectives in the comments! SCTC - Society of Communications Technology Consultants International, Inc.

We recently embarked on an extensive examination of AI in Compliance, collaborating with 550 professionals across 60+ countries. The findings proved to be profoundly enlightening. Of particular interest were the distinct use cases and focal points that respondents highlighted as areas ripe for AI benefits, including: * Transaction monitoring and risk detection  * Individual and entity profiling and screening  * Automation of manual tasks and efficiency enhancements Read the report in full and catch up on the wealth of AI-related content today. https://lnkd.in/esTBNXu6

Looking forward to joining many of you in our AI in Compliance webinar this afternoon, where we'll be summarising our findings! #ai #aicompliance https://lnkd.in/eiKr5n7j

📢 Our latest speaker taking the stage at the AI in Financial Services Forum – Esra Demir, Global Strategic Tech Partnerships Head, at HSBC 📢 Esra will be moderating the panel - 'Redefining customer experience with AI: addressing the risks and maximising the benefits' Register in the comments below to hear from the industry leaders shaping the #AI landscape of tomorrow ⤵ #AIFinTechForum23

In the third discussion, interesting points here made on the importance of having AI strategies in place at a company level, working to eliminate data biases and building robust systems and controls/validation to be able to clearly articulate to clients on what grounds AI-powered decisions were made. As such, care needs to be exercised in relation to prematurely fully empowering AI to independently handle customer cases without human supervision.

AI could help close advise gap - FCA 'We have the shiny prospects of AI-powered innovation, promising greater operational efficiencies and accessibility in financial services, increasing revenues and driving innovation,' Jessica Rusu, Chief Data, Information, and Intelligence Officer at the FCA. However, she also pointed out that there are potential risks on the other side of the coin. We agree. To understand how to reap these benefits of adopting AI for your business while avoiding pitfalls, isn't it crucial to first grasp the basics of AI in financial services? In this upcoming webinar, our experts are going to break down AI like nobody in the room has heard the term before. They'll also share practical steps you can take to implement it in your own practice. Register now: https://hubs.la/Q02pq-Hw0 #AIinFinance #FinancialInnovation #FinancialServices #AIImplementation #OperationalEfficiency #DataIntelligence

In an unpredictable world, our claims management solutions stand out. Powered by emotional intelligence and enabled by AI, we deliver exceptional claims management solutions. Discover how we leverage cutting-edge technology and human empathy to deliver outstanding results. Teleperformance: Unpredictable world. Predictable claims management. https://lnkd.in/gKiC_DwX

So excited to share our newest guide on using AI to improve call recording in businesses! It's packed with insights on leveraging voice data for better compliance and customer understanding. An excellent read for anyone interested in the future of tech in business. #EnterpriseAI #AI #Uniphore

Navigating the T+1 Transition: The Role of AI and Operational Tools in Streamlining Settlement Processes At Loffa Interactive Group, the focus is on ensuring that our clients are well-prepared for the T+1 transition. Loffa can provide your firm with crucial support through our automated solutions for regulatory processes, ensuring your firm can navigate the change seamlessly! https://lnkd.in/gTBAKRMF

Last call! Our webinar on AI and its impact on financial services begins in under 20 minutes! There's still time to register: https://lnkd.in/eqtJQyfX See you there! #ArtofthePossible