Agiloft’s Post

🛫 Last month, I had the privilege of participating in an engaging panel discussion on 'Modern Airline Retailing in an Era of ChatGPT' at the World Aviation Festival in Lisbon.  Firstly, I'd like to give a special thanks to the World Aviation Festival for hosting such an exceptional event, bringing together the different visions of industry leaders.  🎙️ Moderated by Henry Harteveldt, the panel included:  ✔ Tiddo Veldhuis from KLM Royal Dutch Airlines  ✔ Tamur Goudarzi Pour from Swiss International Air Lines  ✔ Justin Jovignot from TAP Air Portugal  ✔ Jitendra Sindhwani (Jimpy) from IBS Software  The discussion delved into the transformation of airline retailing amidst emerging technologies. We also explored the significance of IATA's goal to achieve 100% adoption of offers and orders models by 2030, underlining the need for industry-wide standards. The shift towards modern airline retailing is a journey that demands a strategic, multi-year approach.  One key takeaway was the crucial challenge of servicing in NDC (New Distribution Capability) and how traditional retailers are staffing more people to enhance customer experience and service new and innovative offers.  Additionally, the practical application of AI/ML in translating legacy code into developer-friendly acceptance criteria is an exciting frontier.  Where are you there? What do you think about this?  🎥 If you'd like to watch the complete panel discussion, you can find it here: https://lnkd.in/gT43E2iN  🔗 Additionally, we've just published an article with our main insights from this event: https://lnkd.in/gxY2gBSM  DataArt #WorldAviationFestival #AirlineRetailing #NDC #AI #ML

Excellent use case on how chatbots offer businesses an efficient and cost-effective way to improve customer support, boost user engagement, automate tasks, and provide personalized experiences. As technology continues to advance, chatbots are likely to play an increasingly crucial role in enhancing customer interactions and streamlining business operations.

The opportunities to automate a hotel or casino company’s guest services channels using Virtual Assistants that are easy to configure, connect to your backend systems and use voice or chatbots that learn how to respond to FAQs open and close requests or facilitate bookings in other venues is wide open. Kore XO can deliver meaningful changes to Customer Service. https://kore.ai

🌟 Save the Date! 🌟 Join us at the #Five9 CX Summit 2024 in Barcelona from November 12-14. Discover the next era of CX intelligence where AI is a powerful enabler of personalized, effortless, and connected experiences. Sign up for updates for more details and see what's next! #Five9CXSummit #TheNewCX #CX #CustomerExperience

𝗔𝗿𝗲 𝘁𝗿𝗮𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗲𝗿𝘀 𝗰𝗼𝘀𝘁𝗶𝗻𝗴 𝘆𝗼𝘂 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀? In today's digital world, customer expectations are soaring, and outdated support methods just don't cut it. The answer? 𝘼𝙄-𝙥𝙤𝙬𝙚𝙧𝙚𝙙 𝙘𝙤𝙣𝙩𝙖𝙘𝙩 𝙘𝙚𝙣𝙩𝙧𝙚𝙨. Join Martin Taylor, Deputy CEO and Co-Founder of Content Guru, at the upcoming CCW Asia 2024 in his session: 𝗧𝗵𝗲 𝗙𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗿𝗲𝘀: 𝗘𝗺𝗯𝗿𝗮𝗰𝗶𝗻𝗴 𝗔𝗜 𝗳𝗼𝗿 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲. Discover how AI is revolutionising CX: 🤖 Seamless experiences: Deliver exceptional customer service with chatbots and advanced data analytics. ⬇️ Long-term gains: Automate tasks, personalise interactions, and boost efficiency – all while reducing costs. 🦾 Competitive edge: In an era of customer loyalty, AI is not a luxury, it's a necessity. Don't miss out on this opportunity to future-proof your contact centre and elevate your customer experience.  ✅ Register your seat today! --- 👨🏻🏫 15th Annual Customer Contact Week Asia (CCW Asia) 2024 📅 16-19 July 2024  📍 One Farrer Hotel, Singapore 📲 Register for CCW Asia: https://lnkd.in/gyMjdsnC 📋 View the Agenda: https://lnkd.in/gMNnWq_9 #CCWAsia #CustomerContactWeekAsia #AI #CustomerExperience #ContactCentres

Artificial Intelligence is transforming customer experience and streamlining operations in the hospitality industry.

☕ Transform Your Café with AI Order & Reservation Systems! 🤖 Enhance and streamline your café operations with our AI-powered solutions. Benefits: 📱 Automated Ordering: Simplify the order process for both staff and customers. 💬 Streamlined Reservations: Manage bookings effortlessly and efficiently. 🌟 Superior Customer Service: Provide personalized service that keeps customers coming back. 📈 Increased Efficiency: Optimize your café’s daily operations for maximum productivity. 🔍 Real-Time Insights: Get valuable data to understand your business better and make informed decisions. Discover how AI can take your café to the next level! 🌐✨ #CafeTech #AIInnovation #CustomerService #RestaurantManagement #BusinessEfficiency

Data acts as the lifeblood of AI, fueling algorithms and enabling machines to learn, make decisions, and drive innovation. Starting with collecting data that is created during various business transactions and then organizing them is one of the foundational pieces of any organizational AI strategy. High-quality data is essential for accurate AI model training as AI algorithms learn patterns, correlations, and insights from data. The more diverse and representative the data, the better the AI model’s performance. With all that in mind, we built Jonas Unify a platform that aims to bridge gaps in the hospitality industry’s technology landscape by unifying guest data across marketing, operations, payments and more. As we continue to add more companies into our ecosystem, we believe Jonas Unify can serve as an accelerant to not only our existing portfolio companies’ growth both from a technology as well as revenues perspective but also to external companies who want to leverage our technology and customer base. From an M&A perspective, we see Jonas Unify, an AI platform that also complements our acquisition strategy.    Reach out to us if you believe your company can benefit from a partnership or joining our group of companies at Vertus Group.  #mergersandacquisitions #artificialintelligence #verticalmarketsoftware #SaaS #VertusGroup Jonas Software Constellation Software Inc. www.jonasunify.com

In the tapestry of guest interactions, we understand the challenge you face in weaving seamless, personalized experiences with limited staff resources. 𝗧𝗶𝗺𝗲𝗹𝗲𝘀𝘀 𝗜𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀: Every guest is a story waiting to be told. Crafting these stories with precision requires not just skill but also time – a resource often in short supply. 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗗𝗶𝗹𝗲𝗺𝗺𝗮: Modern guests expect tailor-made experiences that resonate. Balancing this personal touch with the reality of limited resources can be a delicate endeavor. 𝗦𝘁𝗮𝗳𝗳𝗶𝗻𝗴 𝗖𝗼𝗻𝘀𝘁𝗿𝗮𝗶𝗻𝘁𝘀: The heart of your operations is your staff. But with limited hands, providing the level of service you desire becomes a juggling act. 𝗧𝗲𝗰𝗵-𝗣𝗼𝘄𝗲𝗿𝗲𝗱 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Technology isn't a replacement; it's a bridge. It connects your desire for personalized experiences with the efficiency that modern guests demand. At sysotel.ai™, we're committed to transforming this challenge into an opportunity. Our #AI-powered #Chatbot and #VirtualConcierge offer 24/7 guest assistance, answering inquiries, providing recommendations, and facilitating bookings. Our technology enhances guest interactions, making every touchpoint a masterpiece of personalization. Ready to enhance guest interactions? Discover sysotel.ai™'s transformative solutions at https://sysotel.ai/ #GuestInteractions #Personalization #ThrivingHospitality #HotelChallenges #Sysotelai #hospitalitytech #saasgrowth #ai #artificialintelligence #techadvancements

🌟 Save the Date! 🌟 Join us at the #Five9 CX Summit 2024 in Barcelona from November 12-14. Discover the next era of CX intelligence where AI is a powerful enabler of personalized, effortless, and connected experiences. Sign up for updates for more details and see what's next! #Five9CXSummit #TheNewCX #CX #CustomerExperience