Abby Klare Todd’s Post

Digital Twins of Customers (DToC) are revolutionizing the way companies understand their customers. A DToC is a virtual representation of an individual, group, or even a machine. It can help predict customer behavior and simulate outcomes, leading to an optimized customer experience. DToC can also be used to educate individuals, providing insights into their behavior and preferences. By analyzing the data collected from a DToC, companies can recommend products, services, and content that align with individual customer interests and meet sustainability targets. The ultimate goal is to provide a better customer experience, optimize the after-service chain, and build lasting relationships with customers. The result? Increased revenue and improved customer relationships. Are you using DToC to improve your customer experience? Share your thoughts in the comments below! #DToC #CustomerExperience #DataAnalytics

Dive into the results of the MEMA 2023 ATC Business Technology Council Customer Experience Survey! Learn about the key insights into the world of Aftermarket Customer Experience and discover what's shaping the industry. To download 👉🏼 https://lnkd.in/eQASrC_t #CustomerExperience #Aftermarket #survey

Facilitating personalised customer experiences is vital to stay ahead of the curve. How can you make it happen? Discover the power of Customer Data Platforms (CDPs) in driving growth for telco companies. Download the whitepaper here: https://lnkd.in/ehpFq5xf #cdp #customerdataplatform #zeotapcdp #telco

Facilitating personalised customer experiences is integral to business growth in the Telco Industry. Discover how Customer Data Platforms (CDPs) are driving growth for telco companies by enhancing customer engagement through data power. Download our whitepaper for a comprehensive understanding. Link in the comments #ZeotapCDP #Telco #CustomerEngagement

#huddle2024 CX is shifting from just delivering excellent service to building meaningful partnerships. Chandramouli Srinivasan, CEO & MD of Feedback Insights, shares his views on the evolving landscape of customer expectations in our latest Huddle. He briefly explains the maturing trends in customer expectations, emphasizing the importance of being focused and more value-driven across services. This is specifically seen in the 'Tech Services' and 'Knowledge Services' space.. 📈 Stay ahead in the CX game with this brief yet impactful glimpse into the future! Chandu Bommareddi Piyushi Chaudhary #CXInsights #IndustryBenchmarks #CustomerExpectations #MarketResearch #FeedbackInsights

💡 Unlock the full potential of your customer data with CMDM. Learn how a unified platform for data management can help you make informed decisions, deliver personalized experiences, and build stronger customer relationships. #DataInsights #CMDM #CustomerRelationships https://buff.ly/46ap64A

As we commence a new year, the #callcenter industry is undergoing a transformation, marked by technological advancements and evolving customer expectations. The following trends are currently shaping the industry in 2024. #3CXReporting #DataAnalytics #TelecomInsights #CallCenterAnalytics #BusinessIntelligence #CommunicationMetrics #VoIPReporting #BusinessTelephony #AnalyticsTools #PerformanceTracking #TelephonyData #DataVisualization #TechReporting #CXInsights #3CXAnalytics #3CXUsers #TelecomSolutions #3CXCommunity #UCaaS #CallCenterTransformation #2024Trends #callcentersolutions

🤷♀️ Struggling with low customer loyalty and a stagnant NPS? This episode of Tech People is your key to unlocking explosive growth! 💥 ➡ https://lnkd.in/djxsDNha 🚀 Join Ken Coyne - BComm, FCMA as he chats with CX expert Zanna van der Aa. She'll reveal the FASTEST ways to skyrocket your NPS, expose common pitfalls businesses make (and how to avoid them!), and share practical strategies to turn passive customers into fans.  Learn how to leverage data, empower your employees, and use NPS to drive continuous improvement. 📈 🔊 Ready to transform your customer experience and see your NPS soar? Press play and get ready to take notes! ✍ #customerexperience #NPS #custexp

There are 3 ways to think about customer data and dozens of ways to put it to work, but there's only 1 thing to remember: customer data is the heart of your CX strategy. In this article for CX Network, Annette Franz, CCXP Franz CCXP provides the essential rundown on the key sources and types of customer data, and explains how you can make it work for your organization. #CXNetwork #CustomerExperience #CustomerData https://lnkd.in/e7QF4KeK

We know you've been waiting for this 😁. Our top 5 CX trends for 2024 are out now! Read the full report 👉https://lnkd.in/eV_JAUFW #CX2024 #CustomerExperience #FutureTrends #InnovationJourney