From the course: Outsourcing Critical Success Factors

Successful outsourcing

From the course: Outsourcing Critical Success Factors

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Successful outsourcing

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- Outsourcing is part of nearly every industry sector and is projected to grow by a factor of four over the next several years. Yet it gets mixed reviews because the people involved in outsourcing aren't always experienced. Surprises surface, and they're unprepared to address them. The truth is, successfully working in an outsourcing environment isn't rocket science. With some outsourcing context, an appropriate attitude, and a few sound contract and management tools, you can stand out amongst the crowd and succeed in this growing industry, whether you work for an outsourcer or one of their clients. Hi, I'm Bob McGannon, a consultant, author, and business coach. I've been involved in outsourcing accounts, large and small, as an outsourcer and as a client of outsourcing for over 20 years. This course takes you through contract tools, processes, and best practices that form critical success factors for succeeding in an outsourcing environment. We'll discuss understanding unexpected implications of outsourcing, styles for managing an outsourcing relationship, handling changing service requirements or changing business volumes, prioritizing business services to be delivered, managing service level standards and penalties, and more. In addition, I'll give you a bit of a challenge to work through to help you adopt these best practices in your own outsourcing environment. If you work for an outsourcer or are working for a client that has contracted service delivery to an outsourcing provider, this course will help you propel the value you provide to your company and open up new possibilities. Let's get to it to help you understand these opportunities.

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