From the course: Microsoft 365 Teams Administrator Associate Cert Prep (MS-700): Managing Collaboration Tools
Join today to access over 23,200 courses taught by industry experts.
Troubleshoot audio, video, and client issues
From the course: Microsoft 365 Teams Administrator Associate Cert Prep (MS-700): Managing Collaboration Tools
Troubleshoot audio, video, and client issues
- [Instructor] If you're experiencing connectivity issues with a Teams client, the most likely causes are firewall or proxy settings. You need to verify the necessary URLs, IP addresses and ports that are open in the organization's firewall proxy server. Several services have firewall ports assigned to them and need to be open to work properly. Visit the URL you see here to see the ports that go with these services. They are updated monthly. There's many different tools for troubleshooting, such as log files. We use log files because they're created automatically and provide information to help troubleshoot specific issues. Call analytics provide detailed information about devices, networks and connectivity related to calls and meetings for each users in Teams. Teams administrators and help desk agents use this information to troubleshoot call quality. Then there's the call quality dashboard. This provides a…
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.