From the course: Microsoft 365 Teams Administrator Associate Cert Prep (MS-700): Managing Collaboration Tools

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Create and configure auto attendants

Create and configure auto attendants

From the course: Microsoft 365 Teams Administrator Associate Cert Prep (MS-700): Managing Collaboration Tools

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Create and configure auto attendants

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- [Instructor] Auto attendants enable both external and internal callers to use a menu system that they can use to locate and place or transfer calls to users or departments in your organization. And when people call a number that is associated with an auto attendant, their choices can be to redirect the call to a user or locate someone else in your organization to connect to that user. Cloud auto attendants enables callers to leave a message if a person does not answer the call. They can also provide corporate greetings, custom corporate menus and messages that specify business hours. There are some requirements for our auto attendant. The first is you have to have an associated resource account and you need to associate to the proper account. After that, we need to use one of the 25 free resource licenses that comes with our business voice license in teams, and we need to set up communication credit. I'm in Microsoft Teams,…

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