From the course: IT Service Desk Careers and Certifications
Join today to access over 23,100 courses taught by industry experts.
Software
From the course: IT Service Desk Careers and Certifications
Software
- [Announcer] The IT service desk is the main point of contact for end users when issues or queries arise, so you will encounter a lot of questions around software. Software issues to carry out specific tasks ranging from helping people to send and receive emails to more bespoke, say invoicing software. Every business will issue standard software to everyone within the company, such as Microsoft Office. Then there will be software that is allocated only to certain people. The IT service desk receives calls from people throughout the business when they either have a query about how to perform a task inside a bit of software or when there is an issue. Depending on how your IT department handles such a quest, you may also receive calls from people requesting access to software. You'll be expected to handle basic how-to queries on the standard software issued to everyone within the business. For example, how to rotate pages…
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.