From the course: IT Service Desk Careers and Certifications
IT service desk careers and certifications
From the course: IT Service Desk Careers and Certifications
IT service desk careers and certifications
- [Sarah] The IT service desk is at the heart of every IT department. They are the first point of contact for end users, the first to notice major outages, and are responsible for ensuring excellent customer service. In this course, we'll cover the technical and non-technical skills essential to working on the IT service desk. We'll also look at the various career paths available within the IT industry, starting from the IT service desk. And finally, we'll explore certifications that can enhance your career. My name is Sarah Lean, and I had the honor of starting my IT career working as a IT service desk engineer. I am now a cloud solution architect at Microsoft working with some of the largest customers in Europe helping to modernize their IT infrastructure. Whether you're new to your career or a seasoned professional, there is always something new to learn, so let's get started.
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