Customer Service: How to Manage Your Customer Queues
With Brad Cleveland
Liked by 164 users
Duration: 56m
Skill level: Beginner
Released: 3/13/2023
Course details
Efficient customer queues are imperative for serving customers well and meeting expectations, but supply chain challenges, the “great resignation,” and other developments in the economy have led to long wait times and frustration for many customers. The good news is that, as you train your employees on the nature of queues and how to manage them, you can avoid subpar customer service and burned-out employees. In this course, customer strategy expert Brad Cleveland empowers you as a manager, as well as your team, to navigate and respond effectively to customer queues. Learn about the variables involved in customer queues and in a customer service team. Find out how to build an escalation plan for responding to customer queues that are building. Plus, explore effective practices you can use, individually and as a team, to serve customers in a dynamic environment.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Meet the instructor
Learner reviews
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Deborah J.
Deborah J.
Customer support Specialist//Banking//Fintech //project manager// Cloud security Engineer /Azure security// Google cloud security.
Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 4 quizzes
- Learn on the go Access on tablet and phone
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