Critical Communications for IT
With David Pultorak
Liked by 168 users
Duration: 1h 3m
Skill level: Advanced
Released: 2/19/2021
Course details
When an IT incident affects your organization, what you say, when you say it, and how you communicate it is crucial to protecting both your organization’s reputation and its long-term operations. Fortunately, handling hairy situations doesn't have to be guesswork. In this course, instructor David Pultorak covers the best ways to leverage the CCC® model, which gives you a shared approach, a common language, and best practices for improving communications during critical situations. David explains the different areas, results, phases, and layers of the model, to make it easier for you to navigate challenging moments—from breaches, to hacks, to misunderstandings gone awry on social media. He goes over how to communicate during the incident and how to follow through during the aftermath. David also discusses factors that influence your ability to respond well during different phases and he concludes with ways you can improve your responses.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
LinkedIn Learning
Certificate of Completion
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Alimayu Hackshaw
Alimayu Hackshaw
Inf Tec Spc (Systems Analysis/Application at Internal Revenue Service
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Tabitha J.
Tabitha J.
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Saher Suleman MBA (HR), DICP
Saher Suleman MBA (HR), DICP
Business Partnering | People & Culture | Learning & Development | Diversity & Inclusion | HR Digitalization | Employer Branding
Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 7 quizzes
- Learn on the go Access on tablet and phone