Identifying issues and needs

Contents

• Introduction Introduction

  • Bringing resolution to your conflicts

    43s
• 1. Anatomy of Conflict 1. Anatomy of Conflict

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    Playing the name, blame, and claim game

    2m 3s
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    Understanding conflict styles

    3m 11s
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    Recognizing contentious tactics

    3m 36s
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    Unwinding cognitive bias

    3m 26s
• 2. Resolution Road Map 2. Resolution Road Map

  • Identifying issues and needs

    3m 30s
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    Distinguishing fact from fiction

    4m 20s
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    Opening the conflict conversation

    4m 4s
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    Gaining alignment and brainstorming

    4m 6s
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    Getting to agreement

    2m 4s
• 3. Deepening Conflict Resolution Skills 3. Deepening Conflict Resolution Skills

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    Increasing your conflict capacity

    3m 11s
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    Asking diagnostic questions

    3m 13s
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    Listening

    3m 33s
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    Labeling, mirroring, and silence

    5m 18s
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    Reframing

    3m 7s
• Conclusion Conclusion

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    Next steps and resources

    1m 32s