Working as Client-Facing Support, the Technical Support role serves as the first point of contact for customers requesting assistance with Information Technology (IT) related hardware, access, and services.
Core Responsibilities
focus on providing support for PC hardware and software, network access, and general IT related support offerings and initiatives.
Specific Responsibilities Include (3-5 years of experience in the following areas):
Support for PC operating system (Windows-based), PC hardware, and PC software
Installing and upgrading PC hardware and software
Creating and supporting user accounts (via Active Directory)
Providing support for remote-access tools (VPN, VDI, RSA)
Providing support for network access issues and services
Assisting with NAITS-maintained/supported manufacturing plant equipment (i.e.,scanners)
Hardware Inventory
Other duties as assigned
Primary Professional Qualifications / Experience
Windows 10 OS experience
Work with Lenovo brand PCs
Windows-based PC configuration, deployment, and troubleshooting experience
M365 / Office 2016 experience
PC Software installation and troubleshooting
PC hardware deployment and troubleshooting
Working knowledge of Active Directory
Experience providing support in a hybrid environment (customers working from campus
and working from home)
Primary Personal Qualifications / Attributes
Commitment to providing excellent customer service “with a smile”
Strong troubleshooting/analytical skills
Self-Starter
Customer-focused
Positive Attitude
Ability to manage multiple tasks with competing deadlines Strong attention to detail
Ability to think and act quickly
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
Staffing and Recruiting
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