Windows System Administrator
Windows System Administrator
System Soft Technologies
Colorado Springs, CO
See who System Soft Technologies has hired for this role
IT Systems Support Analyst
Contract with potential to Hire
ONSITE, Location - Colorado Springs Airport
Essential Job Functions - the basic job duties an employee must be able to perform:
· Manage Active Directory and Group Policy in a mixed Windows environment using experience, procedures, and industry best practices.
· Troubleshoot and resolve Group Policy Object (GPO), AD replication, security, and permissions
· Support training and skills enhancement of all IT department team members, as required
· Provide support and administration of a hybrid Office365 Exchange environment to include replication of the local directory to the cloud assets
· Review system logs and alerts and responds according to documented procedures. Supports network backup, recovery, and archiving activities (BURA)
· Document all resolution activities and customer contact (calls, e-mails, web forms, chat sessions, or voicemails) into the correct ITSM tool
· Conduct desk-side support when required to resolve customer Incident or Request tickets
· Install and troubleshoot a variety of software packages within a primarily Microsoft Windows based environment with some iOS devices
· Troubleshoot, diagnose, and resolve Tier-III hardware and software tickets using knowledge, experience, and standard operating procedures
· Ensure proper IT system and data security is always practiced
· Support management reporting, information flow, and process planning
· Show initiative and act independently to resolve tickets, manages multiple priorities, and follow through on projects and tasks to completion
· Develop and promote standard operating procedures and the population and use of the Knowledge Management System (KMS)
We are looking for candidates who demonstrate:
Ability to:
· Work with little supervision and considerable independence and initiative
· Use knowledge, experience, and documented procedures to provide Tier-Ill IT services and support
· Handle difficult situations and customers
· Communicate clearly and concisely, orally and in writing
· Establish and maintain effective working relationships
Successful candidates will have
· Bachelor’s degree from an accredited college or university with major coursework in computer science, information systems, or a related field
· One (1) year of full-time experience performing information systems programming and analysis
One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
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Seniority level
Mid-Senior level -
Employment type
Contract -
Job function
Information Technology -
Industries
Airlines and Aviation
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