Welcome Attendant

Join our team! Now hiring Welcome Attendant at BigShots Golf - Springfield, MO

We are proudly managed by O’Reilly Hospitality Management, LLC (OHM.)

At OHM, WE Are

✅ A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts.

⭐ Committed to empowering team members throughout all levels of leadership. Every team member has the opportunity to contribute in a unique way, making a real impact.

⭐ Seeking collaborative, friendly, and enthusiastic people to join our team!

What We Offer

✔ 401k & Roth match – full-time and part-time team members are eligible!

✔ Health, Dental, Vision & Life Insurance Options

✔ Paid Time Off, including Paid Parental Leave

✔ Growth Potential and Career Advancement

✔ Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! O'Reilly Hospitality Management Team Members can sign up for DailyPay on day one!

Essential Responsibilities

• Responsible for greeting and assigning guests to a tee box promptly with a polite, welcoming, and energetic manner in order to provide high quality service in a timely manner.
• Handle all incoming phone calls and direct to the appropriate team member.
• Manage wait lists for tee boxes.
• Responsible for helping guests get a member card and assigned to a tee box.
• Responsible for understanding and communicating, in a friendly and efficient manner, the BigShots Golf experience, information about clubs, and provide quick troubleshooting tactics within the tee boxes.
• Must be accessible on the tee line and/or lobby area for help and continuously being available in the lobby area to escort guests to their tee boxes or seating within the restaurant.
• Assist in ensuring BigShots Golf Rules are followed within the facility for team member and guest safety.
• Responsible for ensuring all tee boxes have every club needed and all holes on the club rack are filled.
• Responsible for replacing broken clubs in the tee boxes. If clubs are broken, follow broken clubs procedure.
• Responsible for assisting and coordinating services that a Guest may need. (i.e; Guest only has cash and they want to extend booking time in their tee box, need lefty or junior clubs, etc.)
• Responsible for seeing that daily assignments are completed in their respective areas, to meet BigShots Golf standards and as communicated in the expectations (ie no trash/debris on the tee line or range, etc.).
• Assist fellow team members and Guests to ensure delivery of the Service Standards without being directed. Be aware of team members and the environment and participate as a member of the team (may include monitoring/maintaining restroom cleanliness, running food, etc)
• Notify supervisor of guest complaints at the time they occur. Rectify, practicing service recovery, any complaints as soon as possible.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health/Wellness and Safety culture.
• Performs other duties and responsibilities as required or requested.
  
  

Skills & Abilities

• Follows instructions.
• Use personal judgment and specialized knowledge to give information to people.
• Communicates well with people.
• Ability to problem solve.
  
  

Education & Experience

• High school diploma or equivalent preferred.
• Restaurant or customer experience is preferred.
  
  

Physical Requirements Of The Position

• Requires a minimum lifting capacity of 50 pounds. Must be able to bend, and lift items of 40 pounds minimum, over head for storage. Must be able to transport food and cooking utensils with food products, weighing as much as 10 pounds.
  
  

Physical Activity Of The Position

• Climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, picking/pinching with fingers, typing, grasping, feeling, talking, hearing, repetitive motion.
  
  

Environmental Conditions

• Subject to both environmental conditions. Activities occur inside and outside.
  
  

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.