Website Manager & Strategist

Job Responsibilities

Who we are:

At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, hybrid work schedules, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees agree that they understand how their work directly contributes to the SCDOR’s overall success—by collecting 96% of South Carolina’s general fund, our team serves with purpose and impacts the success of our community.

Learn more about why you should join our team at dor.sc.gov/careers .

We Are Looking For Teammates Who Are

• Self-motivated, eager to take initiative, and efficient with their time
• Skilled at writing, formatting, and reimagining content for a digital audience
• Ready to collaborate with others to distill complex information into easy-to-understand web content
• Strategic thinkers with outstanding problem-solving skills
• Organized, detail-oriented, and capable of independently prioritizing tasks
  
  

What you will do:

As the Website Manager & Strategist, you will work to create a simple, intuitive web experience that allows users to easily find and understand the information they need. You will implement strategy, develop content, and complete day-to-day management of the website to ensure an informative, accessible, and helpful digital experience.

Primary Job Duties Include

Website Strategy & Content Development

• Continually evaluating website to implement strategic improvements and to identify, propose, and develop new or enhanced content, structure, and functionality
• Consulting with SCDOR subject matter experts to create, edit, and enhance content
  
  

Website Management

• Overseeing the day-to-day management of dor.sc.gov, including publishing content and completing regular accessibility reviews
• Serving as the primary administrator for the website content management system
  
  

Customer Experience

• Creating a positive, consistent digital experience for our customers through solid design, development, and UX fundamentals
• Supporting service improvement by coaching and facilitating discussions to encourage creative thinking and by testing new methods of customer-centered service delivery
  
  

Analysis and Innovation

• Monitoring and analyzing website analytics and metrics to make continual web content improvements
• Researching and analyzing audience needs, preferences, objectives, and methods
• Maintaining current knowledge of industry best practices, trends, and advancements
  
  

Either

Minimum and Additional Requirements

• A bachelor’s degree and relevant experience
• Relevant experience or education may be substituted on a year-for-year basis with an approved equivalence by the Division of State Human Resources (DSHR)
  
  

Academic degrees must be from an accredited institution of higher learning.

Preferred Qualifications

These qualifications are not required but are considered when setting a starting salary:

• Work experience in web design or writing for the web
• Experience with Drupal or other content management systems, HTML, or CSS
• Knowledge of Plain Language, AP style, or Web Content Accessibility Guidelines & Americans with Disabilities compliance
• Experience with search engine optimization
  
  

Additional Comments

• EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.
• Hours: Flexible hours may be available from 7:00 a.m. – 6:00 p.m., Monday – Friday (37.5 hours per week).
• Telework schedule: This position may be eligible to work remotely up to two days per week.
  
  

Ready to apply?

• Apply online and complete the application fully, including all current and previous work history and education.
• You may submit a resume, but it will not be considered as a substitute for completing the entire application.
• Please include 2 – 4 writing samples that demonstrate your ability to write effective digital content AND your portfolio or web design samples by attaching them to your application or emailing employment@dor.sc.gov .
• Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile using Criteria Corp.
• The candidate selected for hire is required to comply with all SCDOR tax requirements and is subject to a National Criminal Background Check, which includes fingerprinting.