Warranty Specialist

Overview

Who We Are:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.

Why We Are Different

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You Will Get

• A unique, inclusive and supportive company culture.
• Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
• Fair and competitive compensation.
• Career development and mentoring and opportunities to grow.
• Holiday, personal and vacation days.
  
  

Summary/Objective

As a Warranty Specialist, you will handle dealer relations and customer service by researching all inquiries by OEMs, dealers, and retail customers.

Duties And Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer all warranty and personal emails promptly. Pushing 24 hour deadline is not acceptable.
• Respond to all voicemails the same business day.
• Conduct daily follow-up emails.
• Time management is essential.
• Observance of all safety rules and policies maintained by the company;
• Maintain good housekeeping practices throughout designated areas
  
  

Working Conditions

• Primarily working indoors, office environment.
• May sit for several hours at a time.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.
  
  

Qualifications

• Minimum of a high school diploma or GED.
• Computer proficiency in computer programs like Excel spreadsheets and Word documents.
  
  

Competencies

• Communication Skills
• Organizational Skills
• Initiative
• Time Management
• Friendly/Understanding
  
  

Supervisory Responsibility

This position has no supervisory responsibility upon hire.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly talk and listen. This position is not very active when it comes to movement and requires a lot of typing and sitting in a chair.

Position Type/Expected Hours Of Work

This is a full-time salary position and the expected work hours are 40 hours per week, Monday through Friday.

Travel

Travel for this role is minimal and will be in the local area.

Preferred Education And Experience

• Knowledge of customer service principles and practices
• A basic knowledge of Microsoft Office - (Word, Excel)
• Previous customer service experience
  
  

Additional Eligibility Qualifications

• Must be able to multi task and prioritize job responsibilities
• Must be able to work as part of a team to achieve the company’s overall goals
• Must demonstrate and maintain clear verbal and written communication skills
• Problem solving skills required.
• Must be able to read and process written communication including, but not limited to measurements, directions, instructions, etc;
• Must be able to work with minimum supervision;
• Must be able to operate appropriate office equipment including phones, copiers, personal computers, etc.;
• Must be able to exhibit tact and diplomacy and maintain professional relationships with supervisors, fellow employees, customers, etc;
• Must be able to work under physically and mentally stressful situations
• Must be able to prioritize and easily adapt to changes through the day.
• Must have excellent time management skills.
  
  

Work Authorization/Security Clearance

Must be legally authorized to work in the United States.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Group : AAP/EEO Statement

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

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