Warranty Analyst

JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Saving lives. For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we’re driving progress everywhere because we employ top talent worldwide.

Learn more about this role and how you can begin driving your career forward!

Job Title

Warranty Analyst

Pay Grade

S3

Job Description

Key Responsibilities

• Review and process warranty claims on a timely basis, ensuring claim submission data adheres to corporate policies and procedures.
• Answer channel partner questions related to warranty coverage, claims and system processing.
• Communicate with customers, suppliers, and internal teams to address warranty-related inquiries and concerns
• Analyze warranty data to identify trends and patterns, and make recommendations for improvements to products or processes
• Develop and maintain warranty guidelines and policies to ensure compliance and consistency in warranty claims processing
• Collaborate with product development, quality assurance, and customer service teams to proactively address potential warranty issues and develop solutions
• Stay current on warranty laws, regulations, and industry best practices to ensure compliance and continuous improvement of the warranty program
• Process vocational model change forms on behalf of channel partners and ensure Allison’s business systems are up-to-date with the accurate model and registration information.
• Register Extended Transmission Coverage (ETC) and prepare invoice for customer payment.
• File and maintain all records and documentation in accordance with corporate retention policies.
• Handle inbound calls during high call volume times to address end-user and channel partner questions and log technical assistance cases when appropriate.
• Other duties as assigned
  
  

Qualifications

• Bachelor's degree or equivalent experience
  
  

Required

• Analytical thinking/Problem solving
• Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, channel partners and other employees of the organization.
• Mechanically inclined and possess a basic understanding of vehicle maintenance and repair procedures.
• Familiarity with automotive and commercial vehicle system and components, including transmissions, coolers, engines, drivelines, wiring harnesses, etc.
• Experience working with CRM (Salesforce)
• Warranty Processing experience
• Good understanding of Microsoft Office
  
  

Preferred

• Previous call center experience in technical assistance
• Product knowledge in one or more of the following Allison transmission models: 1000/2000/3000/4000 series, AED system, TC10, and 5000/6000/8000/9000 series
• Working knowledge of the Allison Transmission Warranty System (4WARD)
  
  

Experience

• 3 year proven experience in a customer service role within the automotive, industrial or heavy equipment industry.
  
  

Primary Location:

Indianapolis, IN

Additional Locations:

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at ati+ask4max@service-now.com.

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.