Warranty Administrator - Houston/ Beaumont

Warranty Administrator - Houston

Classification

Job Summary

This position will include reviewing and completing all warranty claims. This includes preparing, recording, and reconciling warranty claims and submitting them to the manufacturer in a timely manner.

Essential Functions

• Review every warranty repair order written for proper completion, accuracy, and legibility according to the manufacturer’s policies and procedures, as well as company policy
• Process warranty claims in a timely manner
• Handle and resolve all claim corrections and chargebacks
• Flag the technicians for the hours earned on the service they performed
• Check each repair order against the vehicle’s service history to ensure warranty coverage and to avoid duplicate claims
• Conduct weekly audits of the warranty receivables schedules, reviewing all old claims, and address any adjustments or write-offs
• Assist service advisors in closing all open warranty ROs
• Assist service advisors and technicians with any warranty questions
• Maintain warranty training and certification(s)
  
  

Qualifications

• High school diploma required; associate's degree preferred
• Proficient computer skills, including experience with Excel
• Excellent customer service, and verbal and written communication skills
• Strong organizational skills with dedicated attention to details
• Minimum of 3 years of experience as a Warranty Administrator required
• Ford/Lincoln, Volkswagen, Mercedes-Benz, BMW, Nissan/Infiniti, Honda/Acura, or CDJR brand experience is highly preferred
• Willing to learn different car brands
  
  

Travel Requirements

Minimal; will need to travel occasionally for warranty training seminars

The Warranty Administrator must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer