Linder Industrial Machinery

Warranty Administrator

Linder Industrial Machinery Pembroke Pines, FL
Linder Industrial Machinery

Warranty Administrator

Linder Industrial Machinery Pembroke Pines, FL
3 weeks ago
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Job Summary

Responsible for overall warranty operations of the branch

Responsibilities

  • Develops proper warranty procedures in accordance with manufacturer guidelines
  • Provides warranty policy training to appropriate branch employees and customers in conjunction with manufacturer representatives
  • Evaluates and tracks the warranty services offered and performed
  • Provides extended warranty data and pricing to sales department in accordance with manufacturer guidelines
  • Ensures warranty literature and reference material is current and distributes information to appropriate branch employees
  • Prepares reports, initiates warranty campaigns and other campaigns designed to maintain and increase the profitability of the service department
  • Purchases extended warranties
  • Processes all manager approved policy adjustments
  • Receives, evaluates and processes warranty claims in a timely manner following the closing of work orders
  • Tracks manufacturer turn-around time on warranty claims
  • Obtains credits from manufacturers
  • Performs other duties as requested by manager
  • Develops good working relationships with internal customers and manufacturer representatives

Education/Experience/Skills

  • Experience in heavy equipment sales preferred
  • Excellent customer service skills
  • Proficient computer skills

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Other

  • Industries

    Construction

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