Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today’s construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!
Warranty Administrator Benefits
Medical, Dental & Vision Insurance
Paid time off and vacation
Short/Long Term Disability
Growth opportunities
Paid Training
Family owned and operated
Health and wellness
Above average industry pay
Warranty Administrator Position Purpose
Responsible for the recovery from various manufacturers the cost involved in performing warranty repairs on equipment the company represents and for the documentation and maintenance of all records pertaining to all warranty policies and work performed.
Warranty Administrator Essential Functions
Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
Learns and maintains a clear understanding of warranty policies from manufacturers we represent
Analyzes work orders and determines warranty from non-warranty repairs
Coordinates effectively with Service Coordinators, Product Service Managers, Service Technicians, and Parts department to gather necessary information for claim submission
Reviews warranty work orders to ensure accurate documentation and technical notes for maximum reimbursement
Prepares and submits accurate warranty claims to manufacturers within the required timeframe
Reviews all warranty claims submitted from the previous day and maintains Accounts Receivable with a goal of all receivables staying within 0-30 days
Communicates with Manufacturers, Service Coordinators, Product Service Managers and Service Managers, regarding warranty issues, claim statuses and resolutions
Submits credit memos to the Accounting department promptly
Reviews open WIP, identifying warranty work orders with last labor date of 7 days or older and ensures completion of repairs and initiate the warranty submission process
Consistent and reliable on-site attendance
Performs other job-related duties as assigned
Warranty Administrator Minimum Qualifications
High school or Equivalent
Three (3) years’ experience in warranty administration in the heavy equipment or automotive industry
Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
Ability to interpret Parts and Shop Manuals
Exceptional Interpersonal skills and excellent communication skills
Excellent problem-solving and negotiation skills
Adept at organizing, planning, and task completion to manage a high volume of department paperwork
Warranty Administrator Physical Requirements
Lifting or carrying up to 25 pounds without assistance
The ability to drive locally and to sit for long periods
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Construction
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