Bobcat of the Rockies is a full-service Bobcat dealership. We sell and rent new and used Bobcat compact equipment. Our dealerships also provides parts, in-house service, and field service, with the addition of construction and building materials. With ten strategically positioned locations across the front range, we are continuously evolving to meet the diverse needs of our valued customers. We take immense pride in setting the bar high and exceeding expectations at every opportunity. Visit www.bobcatoftherockies.com and get to know who we are.
We are seeking a Field Warranty Admin to join our busy Service department! Successful candidates will have mechanical aptitude, great customer service skills and a willingness to learn our business.
$20.00 - $25.00 Depends on experience
Responsibilities
Process all claims in a timely manner following RO submission date
Handle and resolve all claim corrections and charge-backs
Establish and maintain relationships with the manufacturer's designated warranty representatives
Review every warranty repair order written for proper completion, accuracy, and legibility according to the policies and procedures
Analyze problems, identify trends, and develop strategies for maximizing claim process
Check each repair order against the unit service history to avoid duplicate claims
Provide a weekly report to the service manager regarding claim status
Report any fraudulent manipulation of warranty claims
Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
Assist service consultants in closing all open warranty RO's
Assist service consultants and technicians with any warranty questions
Assist with special projects, audits, and reports as requested
Review and manage all aging schedules and reports
Understand and comply with federal, state, and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
Attend warranty training courses as needed
Always operate in and maintain a safe work environment; obey safety rules and wear required safety PPE.
Additional duties as assigned.
Qualifications
Positive outlook and excellent communication, both verbally and in writing
High school diploma or equivalent required
Strong organizational and communication skills
Excel in a high volume fast paced environment
Good computer and systems knowledge
Creative problem solver
Two years of experience in a compact equipment service department a plus, but not required
General knowledge of diesel and hydraulic parts and mechanical operations preferred
Strong research skills, ability to obtain information with minimal guidance
Must be able to pass a drug screen
Physical Requirements
Occasionally lifting/carrying up to 10 pounds or pushing/puling small objects
Sits most of the time
Infrequent to occasional walking or standing
Physically able to operate a variety of automated office machines which include a computer, printer, facsimile machine, copy machine, calculator, telephone, scanners etc. on repetitive basis.
Benefits
Health, Vision, and Dental Insurance
Boot and Safety Glasses Reimbursement
Christmas Savings Program
Paid Vacation and Flex Time
Matching 401K Plan
Profit Sharing and Bonus Program
Short and Long-term Disability
Company Paid Life Insurance
Critical Care and Accident Insurance
Employee Assistance Program
Paid Training
Many opportunities for advancement (We prefer to promote from within)
Family friendly company
This announcement will remain open until July 18. Application review will begin on June 18, 2024.
To apply, submit an application and resume at https://www.berrycompaniesinc.com/careers/
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Seniority level
Entry level
Employment type
Full-time
Job function
Strategy/Planning and Information Technology
Industries
Construction
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