This position is expected to work the hours necessary, including occasional times outside regular work hours, to meet defined responsibilities and goals, and to attend or oversee a special event
Benefits
100% Employer Paid Medical: Kaiser HMO or Blue Shield PPO
100% Dental, vision, life & long-term disability coverage; EAP
Over 30+ days of PTO, including 10 vacation days (baseline), 12 sick days, personal days, and major holidays
Health and Dependent Care FSA, Commuter Check, and 403(b) available
Ongoing access to MHASF continuing education and skill-building workshops-all training time paid
Excellent opportunity for advancement-over 70% of our staff have been promoted internally at least once!
About The Mental Health Association Of San Francisco (mhasf)
MHASF is a mental health peer-run nonprofit located in downtown San Francisco and has been serving people and agencies across the Bay Area since 1947. As mental health consumers, we center the lived expertise of people with mental health challenges in our advocacy, education, and support programs, and we believe that dignity and recovery in mental health are something everyone can experience. Our staff is dedicated to creating spaces for learning and healing around stigmatized and under-resourced areas in mental health-hoarding and cluttering behavior; post-hospitalization peer support; mental health and nutrition; peer mental health workforce development; and much more.
Overview Of Position
Under the supervision of the Director of Warm Line Programs, the Warm Line Program Manager is responsible for day-to-day operations and oversight of the California Peer-Run Warm Line within the Mental Health Association of San Francisco (MHASF). The Warm Line Program Manager will lead the development of program policies, procedures, and training curriculum in collaboration with MHASF leadership and consultants. This role will also be responsible for leading outreach and communication efforts for program promotion; managing outcome data for evaluation and quality assurance activities; and serving as the primary liaison with funders. The person in this role will also oversee Warm Line hiring and staff management; will directly supervise Warm Line Assistant Managers and coordinators; and will coordinate staff training and development.
Top 3 Responsibilities
Oversee and manage the day-to-day aspects of the Mental Health Association of San Francisco's California Peer-Run Warm Line
Provide direct supervision, performance management, and support to Warm Line Assistant Managers
Manage program expansion and assist with the creation and implementation of new program initiatives
General Responsibilities
Lead all aspects of program oversight in collaboration with the Warm Line Assistant Managers, including reporting and supervision of staff
Provide support and leadership to Warm Line Coordinators and Counselors
Lead program meetings and provide staff development opportunities
Serve as the primary liaison between the Warm Line and the larger agency
Lead and coordinate the implementation of comprehensive Warm Line policies and procedures, including training curriculum and protocols in a train-the-trainer modality
Collaborate with county and community-based organization partners in the linkage of the Warm Line to other crisis triage efforts
Provide community outreach presentations for promotion and communication efforts
Provide quality assurance for live web/phone/text coverage for day-to-day operations of the Warm Line
Manage the collection and maintenance of the Warm Line call/chat data
Develop and maintain strong working relationships with project and agency staff, leadership, consults, partners, funders, consumer advocates, and other key stakeholders
Manage all funder data collection and reporting tasks
Serve as a member of the MHASF Operations Team
Ability to travel to conferences, out-of-area meetings, and other related activities
Be available to Warm Line staff during on-call hours and for critical situations
Other duties as assigned by the Director of Warm Line programs and/or MHASF President and CEO
As job descriptions cannot be exhaustive, the above list of responsibilities is intended to provide a general overview of duties to be assigned and in no way is a comprehensive list of position duties and responsibilities.
Position Qualifications & Skills
Ability to provide leadership and support to a diverse staff
Ability to work in partnership with MHASF leadership to meet program goals
Previous experience working in a call center (hotline, warm line, etc.)
At least 3 years of experience with peer specialists or peer support services
Extensive experience coordinating projects, events, and training
Extensive experience with volunteer management
Experience working with county mental health systems
Deep familiarity with mental health recovery resources, consumer empowerment/advocacy, and program development
Commitment to consumer empowerment, culturally competent services, and a nonjudgmental approach
Highly organized and resourceful, excellent attention to detail, ability to multi-task and manage time well to accomplish all key tasks and deadlines
Professional computer skills including the internet, Microsoft Word, Excel, and PowerPoint
Collaborative team working style with an ability to relate effectively with people from diverse backgrounds
Commitment to the mission, vision, and values of MHASF
Undergraduate degree, Graduate degree preferred or equivalent work experience and demonstrated competency as would be gained through degree completion
Lived experience of mental health challenges/psychiatric disability required
Desirable Qualifications
Experience with contract management and reporting
Bilingual in Spanish, Cantonese, Mandarin, Vietnamese, or Tagalog
Salary: $74000 - $78000 per year
Job Posted by ApplicantPro
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Mental Health Care
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