Warehouse Supervisor

• LEVEL/STATUS: Full-Time
• SALARY: $25-30/hr. DOE

Full time hours:

Monday: 9:00 am to approximately 6:00 pm.

Tuesday: 9:00 am to approximately 6:00 pm.

Wednesday: 9:00 am to approximately 6:00 pm.

Thursday: 9:00 am to approximately 4:00 pm.

Friday: 9:00 am to approximately 6:00 pm.

Do you love problem solving and working with people? Birch Community Services is seeking an individual who demonstrates all seven of our cultural values, is aligned with Birch Community Services’ vision and mission, and wants to help propel our warehouse team forward by fostering teamwork, utilizing participant volunteers to their full potential, and finding big picture solutions to day-to-day inventory challenges. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties maybe assigned.

Job Description: As a Warehouse Supervisor, you will play a pivotal role in managing the day-to-day operations of the warehouse staff and the shopping floor. We are seeking an experienced and detail-oriented individual to join our team. The Warehouse Supervisor will be responsible for overseeing and enhancing the participant experience on the shopping floor and is particularly skilled at managing and communicating with people. Warehouse supervision experience is required. Your primary responsibilities will include:

Customer Service:

• Train and supervise warehouse staff to provide excellent customer service.
• Address staff and participant inquiries, concerns, and requests promptly and professionally.
• Oversee and assist shopping agencies.

Staff Supervision:

• Manage and lead a team of warehouse associates, utilizing excellent people management skills.
• Create and maintain a positive and collaborative work environment.
• Collaborate with the warehouse team and Facilities Manager to address any safety concerns promptly.
• Monitor Warehouse Associates to ensure safety procedures are being followed when operating forklifts and machinery.

Volunteer Coordinator:

• Appropriate management (with grace) of numerous untrained volunteers.
• Manage and direct volunteers to Warehouse Associates.
• Foster a safe and purposeful environment for all volunteers.

Floor Organization and Presentation:

• Self-motivated to address warehouse needs in appropriate time frames.
• Ensure that the shopping floor is safe, organized, clean, and visually appealing at all times.
• Implement and maintain shopping standard operating procedures to showcase products effectively.

Inventory Management:

• Monitor inventory levels, record keeping, and coordinate with the warehouse team to restock products as needed.
• Implement strategies to minimize product overstock and loss.
• Ensure inventory and storage areas are clean and maintained.

Flexibility and Substitution:

• Willingness to fill in as a substitute where needed, including covering shifts for Warehouse Associates, or assisting in other departments as required.
• Be available to pick up donations with our truck fleet when needed.

Communication:

• Maintain clear communication with all stakeholders including warehouse team, office personnel, Facilities Manager, and Operations Manager
•  Provide regular reports on staff performance, shopping floor performance, and
• key metrics.
• Reflect and report on BCS’ successes and setbacks fostering an environment of collective growth and gratitude.

People Management Skills:

• Demonstrate excellent people management skills, including leadership, motivation, and conflict resolution.
• Demonstrate a solution oriented, teachable, relationship focused attitude at all times.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: College degree or equivalent experience. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to add, subtract, multiply, and divide. Proven working experience in warehouse employee supervision and operations. Valid driver’s license with clean driving record.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, stoop, kneel, and crouch. The employee must regularly lift and/or move up to 20 pounds, and occasionally lift and/or move more than 30 pounds.

BENEFITS:

• Paid vacation – Starting at 3 weeks, adding one more day per year on your anniversary (starting after 5 years and with a max of 5 weeks)
• Paid sick time – 5 days per year
• Participation in a Simple IRA Retirement Plan after one year of employment, with 3% matching.
• Participation in an FSA plan after 60 days of employment
• Participation as a shopping employee; each employee pays the monthly service fee but can access extra groceries as needed.
• Yearly paid Costco membership
• Kaiser health insurance premium paid in full for employee; up to $1200 monthly family premium paid by BCS
• Yearly bonus