Warehouse Project Operations Manager

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.

We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.

We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

• A PROUD HISTORY OF OVER 75 YEARS
• FY22 REVENUE 10.4 BN USD
• WE’RE PRESENT IN 66 COUNTRIES
• OVER 1,400 ACTIVE GLOBAL CLIENTS

Warehouse Operations Manager :

Experience: 12+ years of experience in international logistics/shipment and inventory management, warehouse management or relevant area

A self driven and proactive person who is ready to deep dive in details of day to day transactions, preferably have experience driving managed service projects with huge email volume on everyday basis. Expected to self learns processes and guidelines by diving into SOPs, emails and exploring tools used for the team rather than waiting for someone to explain. Should be a problem solver and ready to go deeper into the issue in hand to understand the complete details before setting any processes for the team.

Ideal candidates should be able to understand the project specific SLO/ KPIs and work aligned with contracting needs. Should work with the team to closely to monitor and drive the team closely to complete the day to day operational tasks and keep everything under SLO/KPI compliant.

Job description should be as below however not limited only to this and should be flexible to prioritize/align the task as required and expectations from customer stakeholders.

• Managing and driving team on daily operational deliverables,
• Analyzing data from dashboards and manual trackers for SLO/KPI needs and taking corrective measure,
• Can do attitude and always open to align the thought process accordingly on suggestions/feedback from peer managers and stakeholders
• Should be able to keep track of all the day to day completed/In Progress activities, any challenges / impediments faced by the team. Proactively look into matters and enable the support for the team to move forward of all blockers with right processes and guidance.
• Weekly/monthly and quarterly data collection( using dashboards and manual tracker) and taking for corrective measures/action based on data
• Should be flexible and willing to document SOPs/ guidelines and close follow ups with team for adhering to the set process and guidelines
• Working on ad hoc requests coming from customer which may need to fetch/gather data , analyze data and preparing a quick report based on customer needs
• Driving daily standup meeting with team members and closely follow up task completion for the day
• Review trackers and taking data based action to address if there is any issue or SLO/KPI miss
• Understanding the workflow in tools and ensuring team is aligned across sites and following the correct steps
• Planning and best utilization of team available effort to create documentation, updating help center, and creating value adds for the team

Work location: On-site in San Jose, CA daily

Work hours: 8-6pm with the flexibility to extend the support to overlap APAC time zone whenever needed.

Qualifications

• Bachelor’s Degree

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.