Warehouse Operations Manager

International Gourmet Foods, Inc. (IGF) services restaurants, gourmet markets, clubs, caterers, bakeries, country clubs, breweries, wineries, and hotels throughout the eastern United States. We are driven by strong corporate and community values and most importantly, by the employees who uphold them.

The Warehouse Operations Manager is responsible for overseeing warehouse personnel and the processes and workflows related to receiving and shipping.

The job will require the individual to spend 60 percent of their time on the warehouse floor and 40 percent at a desk. The Warehouse Operations Manager must have a strong desire to design, build, and implement new workflows and have strong communication and leadership skills.

Supervisory Responsibilities

Yes

Duties And Responsibilities

• Direct and coordinate IGF warehousing activities related to product receiving, handling, storage, and shipping
• Lead the design and development of new processes, workflows, and team structure with emphasis on improvements that enhance efficiency, leverage new technology, and create verifiable, repeatable, metric-based practices
• Oversee the captains’ team management practices, including employee vetting, hiring, training, scheduling, work assignments, termination, performance reviews, disciplinary and corrective actions, and continuous improvement
• Coordinate with department leaders and team members to design and implement departmental objectives, policies, and procedures
• Coordinate with other warehouse and deliveries/logistics functions, including administrative, facilities, and safety activities
• Coordinate with product transfers, supporting the movement of product within and between IGF facilities to ensure operational effectiveness and efficiency
• Oversee third-party relationships
• Manage budgeting to ensure fiscal responsibility; gather and analyze warehouse performance to measure productivity, assess progress toward budgetary goals, cost reduction, and efficiency gains
• Work closely the other coordinators, directors, and members of the IGF executive team to participate in regular management reviews geared toward continuous process improvement
• Perform other duties as assigned
  
  

Qualifications (Required)

• Experience in human resources management
• Experience in distribution, logistics, and warehousing or comparable fields
• Project management and team leadership experience
• Flexible to accommodate other perspectives
• Proactive, quick-thinking, problem-solving approach to work
• Ability to work independently or as part of a team, changing gears when required, whether multitasking or adapting working hours
• Creative; open to new ideas and concepts
• Excellent analytical, communication, organization, and data-entry skills with keen focus on relationship building across branches and departments
• Strong attention to detail and written, verbal, and interpersonal communication and leadership skills
• Proficiency in M365, especially Excel, Forms, Outlook, Planner, SharePoint, Teams, and Word
• On-call availability in emergency situations
  
  

Qualifications (Preferred)

• Bilingual communication skills
  
  

Physical Requirements

• Must be able to sit at a desk and work on a computer for prolonged periods of time
• Must be able to access and navigate every department within the organization
• Must be able to bend, lift (at least 55 lb.), stretch, and climb (including ladders)
• Must be able to sustain prolonged periods of standing and walking
• Must be able to work across temperature zones (dry/refrigerated/frozen)
• Requires bending, sitting, standing, walking, use of hands, arms, legs, eyes, and voice
  
  

Benefits

Medical

Dental

Vision

401K

Paid vacation and holiday

Company-paid life insurance

Referral program

Employee discount

Health savings account

Employee assistance program

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