Position Title: Vice President Technology - Product Management
Position Summary
The Vice President (VP) Technology – Product Management reports to the Chief Digital & Technology Officer and is responsible for leading JetBlue’s technology product portfolio. This role will be responsible for creating strategic product plans that align with JetBlue’s strategic direction and power a multi-year technology transformation. The ideal candidate will have deep experience in product management and technology delivery. They will also have demonstrated experience attracting top technology talent and building high-performing teams. This VP is an influential leader who is experienced in partnering closely with cross-functional leaders and external business partners to ensure alignment on priorities and business value. The ideal candidate can perform well in a dynamic environment, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion, and Fun.
Essential Responsibilities
Oversee JetBlue’s technology product portfolio
Partner closely with cross-functional stakeholders to ensure alignment on product direction, priorities, and business value proposition
Create business cases for new product development and ensure products deliver committed business value
Develop strategic product plans and roadmaps that are aligned with JetBlue’s enterprise priorities and that will enable a multi-year technology transformation
Identify new opportunities to leverage technology in ways that will elevate the Customer and Crewmember experience, while also balancing the need for ongoing incremental improvement
Mature JetBlue’s product management capabilities to improve speed to market, increase predictability, and drive greater business value
Partner closely with the VP of Engineering to outline solutions and execute on product roadmaps (resource allocation, prioritization, etc.)
Build strong working relationships with external business partners
Build high-performing teams, through a mix of attracting top external talent and developing existing crewmembers
Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
Other duties as assigned
Minimum Experience And Qualifications
Bachelor’s Degree in Business, Management Information Systems, or a computer science-related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
Ten (10) years of managing a large product portfolio, ideally within the airline industry
Five (5) years of prior experience leading a large team
Experience leading product portfolios that include both internally developed software and third party software products
Experience with external vendor management, negotiation, issue resolution, and accountability
Strong verbal and written communication skills including the ability to translate technical topics into business language
Experience providing high-quality customer service in a matrix structure with a commitment to exceeding expectations
Demonstrated experience in delivering business value through product evolution in a large organization
Available for frequent overnight travel (up to 40%)
Must be in possession of valid travel documents with the ability to travel in and out of the United States
Must be able to pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred Experience And Qualifications
Master’s Degree in a Technology discipline or MBA
Fifteen (15) years of IT experience, including eCommerce, front-line employee facing applications, and applications that enable complex business operations
Prior experience working an IT role supporting web, mobile, reservations, call centers or related fields
Knowledge of airline reservation systems and/or airline operating technology
Crewmember Expectations
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice.
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
Equipment
Computer and other office equipment
Work Environment
Traditional office environment
Physical Effort
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Compensation
The base pay range for this position is between $295,000.00 and $390,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free travel on JetBlue, and more.
Seniority level
Executive
Employment type
Full-time
Job function
Information Technology
Industries
Travel Arrangements, Airlines and Aviation, and Hospitality
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