VP - Retail Field Solutions
VP - Retail Field Solutions
My Marketing Recruiter
Cincinnati, OH
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Job Objective:
The Vice President, Field Solutions will lead a team responsible for the successful deployment and ongoing servicing of in-store shopper marketing / digital media networks managed on behalf of our clients leading retail and wellness services customers.
What You'll Do
Deployment
- Serve as the customer-facing lead on project teams, participating in the definition and development of digital media solutions.
- Manage relationships and oversee contracts with installation vendors.
- Work with project teams to understand the deployment scope for each opportunity.
- Oversee the creation of project Statements of Work (SOWs) and related installation guides.
- Manage deployment project schedules.
- Create customer reporting as required.
- Refine and evolve deployment processes to optimize success for both the company and its clients.
Field Services
- Work with the team to develop overall field service plans for digital media networks.
- Manage relationships and oversee contracts with field service providers.
- Collaborate with network operations and support teams to develop seamless workflows from support to field service.
- Create customer reporting as required.
- Track trends and provide feedback to product management and account teams as needed.
Asset Management/Finance
- Work with sales engineers to develop bills of materials for each deployment or service opportunity.
- Manage relationships with key equipment suppliers.
- Oversee hardware purchasing, prioritizing best value for both the company and its clients.
- Manage asset intake and deployment through a leading Enterprise Resource Planning (ERP) system.
- Oversee warehouse staff activities, including configuring, kitting, and shipping materials to meet deployment and field service needs.
- Provide all necessary reporting to finance for asset tracking and invoicing.
- Oversee both company-owned and customer-owned inventory.
Employee Management
- Train, coach, and performance manage teams within the function, mentoring individuals in related functions.
- Establish internal processes to foster professional growth and capability development, creating a high-performing organization.
Cross-Functional Coordination
- Engage closely with Engineering, Support, Finance, IT, HR, and other departments to deliver on objectives, garner support for programs, and coordinate cross-functional execution of initiatives in support of client commitments.
Who You Are/What You Have Done/Essential To The Role
- Minimum of 5-10+ years of experience in similar operational leadership roles.
- Retail + instore shopping expert
- Experience in process development and operation
- Proven ability to manage diverse, remote teams.
- Demonstrated ability to work effectively across departments.
- Experience in process development and optimization.
- Strong relationship-building skills with key customers.
- Strategic thinking with strong character and integrity.
- Proficiency in common office software (Excel, Word, PowerPoint) and web-based systems.
- Experience with leading ERP and Support Ticketing Systems (e.g., NetSuite, ServiceNow).
- Strong written and verbal communication skills.
Location:
- Ideally Dayton Ohio, or Cincinnati Ohio * open to remote placement for the right candidate
Position Starts: October 2024
-
Seniority level
Director -
Employment type
Full-time -
Job function
Project Management, General Business, and Other -
Industries
Marketing Services
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